International SOS · 2 hours ago
International Operations Specialist
Manila, AR
Full-time
Onsite
New Grad, Entry LevelInternational SOS is a global organization dedicated to providing exceptional medical and travel security services, and they are seeking an International Operations Specialist. This role involves managing assistance cases, coordinating with various teams to ensure efficient and empathetic service delivery.
MedicalNon ProfitRisk ManagementSocial AssistanceTravel
Responsibilities
Serve as the first point of contact for incoming assistance requests
Manage cases efficiently and accurately according to Compass protocols
Coordinate medical, security, and concierge assistance when required
Ensure all case updates, documentation, and handovers are clear and complete
Escalate urgent or complaint‑related cases as needed
Maintain confidentiality, professionalism, and adherence to policies
Support team operations, including shift transmissions and training of new coordinators
Qualification
Required
Experience in customer service
Strong communication, problem‑solving, and multitasking skills
Ability to work under pressure and in a team environment
Fluent in English
Company
International SOS
International SOS is the world’s leading medical and travel security services company.
Founded in 1981
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Cobepa
2007-12-01Series Unknown
Leadership Team
Brian Cheah
Head of Commercial
Recent News
Computer Weekly
2025-10-27
2025-07-11
Company data provided by crunchbase