Taylor Morrison · 2 hours ago
IT Support Manager, Financial Services
Maitland, FL
Full-time
Onsite
Mid, Senior Level
3+ years expTaylor Morrison is a company focused on home funding solutions, and they are seeking an IT Support Manager for their Financial Services division. This role involves supervising a technical support team, managing incident resolution, and ensuring high customer satisfaction while maintaining IT service standards.
ArchitectureBuilding MaterialCivil EngineeringConstructionReal EstateResidential
Responsibilities
Manage team incidents and review new items (problems, incidents) assigned to their work group in the Help Desk ticketing system
Ensure that sufficient information is available with each incident to proceed with the analysis and resolution
Ensure all work effort is documented in the Help Desk ticketing system and remains current through closure on daily basis
Manage escalated calls or issues ensuring timely resolution and customer satisfaction
Communicate recurring problems to Management
Oversee and coordinate the scheduling of contract local tech support
Prepare and conduct team member evaluations
Assist and coordinate IT projects as needed
Manage and support Help Desk ticketing software
Support, uphold and improve upon SLA performance
Create and analyze reports to assess performance metrics for management
Manage regional technical support
Manage Onboarding/Off boarding of Employees
Manage Hardware support and installs
Manage Software support and installs
Communicate IT related application/server downtime alerts to users
Represent IT out to the company and promote IT initiatives
Demand the highest ethical standards from self and others
Set an example of good attitude and professionalism, including a neat, orderly, and safe work environment
Be the team champion for Love the Customer
Perform other duties as assigned
Qualification
Required
Minimum 3+ years of IT experience, network, hardware, software administration and telecommunications with remote support experience
Bachelor's degree or equivalent education and experience required
Windows 2003, 2008, 2010, 8; 10 Microsoft Office Suite 2010, 2013, Lync (Skype for Business), Cisco Firewalls & access points, Wireless communications, and VPN technologies
Knowledge of Cisco network equipment to include Routers, Firewall and Switches; Clear understanding of protocols and the ability to configure and troubleshoot them (TCP/IP, DNS, WINS, DHCP, EIGRP, SNMP, SMTP, FTP, VPN, BGP, Network Monitor etc.)
Positive and self-driven demeanor
Preferred
Mortgage industry experience preferred
Benefits
Competitive Compensation
Health Care - Medical/Dental/Vision/Prescription Drug Coverage
401(k) with Company Matching Contributions
Flexible Spending Accounts
Disability Programs
Employee & Dependent Life Insurance
Vacation & Company Holidays
Tuition Reimbursement
Employee Home Purchase Rebate Program
Home Mortgage Program
Employee Assistance Program (EAP)
Company
Taylor Morrison
Taylor Morrison is one of the largest home building companies in the United States.
1001-5000 employees
H1B Sponsorship
Taylor Morrison has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$3.52BKey Investors
Kennedy Lewis Investment Management
2025-11-03Post Ipo Debt· $525M
2025-07-23Post Ipo Debt· $3B
2013-04-10IPO
Leadership Team
Sheryl Palmer
President & CEO
David Cone
Chief Financial Officer
Recent News
The Orlando Sentinel
2026-01-18
2026-01-16
2026-01-09
Company data provided by crunchbase