Liberty Mutual Insurance · 4 hours ago
Claims Resolution Specialist, Casualty
Chandler, AZ
Full-time
Hybrid
New Grad, Entry Level
0+ years expLiberty Mutual Insurance is seeking a Claims Resolution Specialist to investigate, manage, and resolve Bodily Injury claims. The role involves direct interaction with injured parties and policyholders, ensuring effective communication and documentation throughout the claims process.
FinanceFinancial ServicesInsurance
Responsibilities
Investigates and evaluates coverage, liability, damages, and settles Bodily Injury claims directly with injured parties, within prescribed authority levels
Pursues proactive contact with injured parties through various creative means to connect, listen, empathize and make early settlement offers whenever appropriate to resolve injury claims
Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation
Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims; refers tasks to auxiliary resources as necessary and advises as to proper course of action. Sends and responds to various written, telephone and SMS text inquiries to pursue resolution of the claim
Ensures adequacy of reserves
Accountable for security of financial processing of claims, as well as security information contained in claims files
Makes effective use of loss management tools and techniques to ensure accuracy in decision making
Keeps files updated with clear documentation for ease in understanding the status of investigations, evaluations and negotiations throughout the claim life cycle
Qualification
Required
Strong written and oral communication skills required
Good interpersonal, analytical, investigative, and negotiation skills required
Growth mindset; adapts well to change including new standard work and new tools
Bachelor's degree or equivalent experience and at least 6-12 months of directly related experience
Ability to obtain proper licensing as required
Preferred
Basic knowledge of legal liability, general insurance policy coverage and State Tort Law
Benefits
Comprehensive benefits
Workplace flexibility
Professional development opportunities
Opportunities provided through our Employee Resource Groups
Company
Liberty Mutual Insurance
Liberty Mutual Insurance provides a broad range of insurance products and services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$886.84M2025-09-17Debt Financing· $886.84M
Leadership Team
Julie Haase
EVP and Chief Financial Officer, Liberty Mutual Insurance
Joann Gomez
Division Vice President, Risk Management - West Zone
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