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Inceed · 7 hours ago

Service Desk

Kansas City, MO

Contract

Onsite

Entry Level

$28/hr - $34/hr

2+ years exp

Inceed is a staffing direct placement firm, and they are seeking a skilled Service Desk professional to join a global insurance brokerage and risk management company. The role involves managing and resolving support tickets, providing exceptional customer service, and supporting approximately 7,800 end users nationwide.

ConsultingInformation TechnologyStaffing Agency

Comp. & Benefits

No H1B

Hiring Manager

Jennifer Tannehill, MBA

Responsibilities

Manage and resolve support tickets efficiently

Provide exceptional customer service to end users

Support approximately 7,800 end users nationwide

Collaborate effectively with team members

Ensure timely and accurate communication with stakeholders

Assist in building strong relationships with business associates

Qualification

Tech support experienceCustomer service skillsDocumentation process improvementCommunication abilitiesSupport ticket systems

Required

2-3 years of experience in tech support

Strong customer service skills

Excellent communication abilities

Proven accountability and maturity in professional settings

Preferred

Experience in documentation process improvement

Familiarity with support ticket systems

Benefits

3 different medical health insurance plans, dental, and vision insurance

Voluntary and Long-term disability insurance

Paid time off, 401k, and holiday pay

Weekly direct deposit or pay card deposit

Company

Inceed

Inceed is a staffing and recruiting company that provides consulting services.

Founded in 2001

Tulsa, Oklahoma, USA

51-200 employees

http://inceed.com

Funding

Current Stage

Growth Stage

Leadership Team

Charles Shaw

Partner and Founder

Recent News

AIM Group

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2025-05-23

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Indeed drops customer-poaching lawsuit against ZipRecruiter

2025-04-23

Company data provided by crunchbase