Patagon Search · 5 hours ago
Intake Specialist
Patagon Search is a well-established, plaintiff-side civil litigation firm in Lower Manhattan seeking a Legal Intake Specialist to join its growing team. This role is critical for evaluating potential cases and ensuring a smooth intake process for prospective clients.
Responsibilities
Conduct initial client consultations and intake interviews to gather relevant information
Accurately document client details in a case management system
Assist clients with completing intake forms and required documentation
Communicate next steps and manage client expectations with professionalism and empathy
Collaborate closely with attorneys and legal staff to transition matters from intake to case handling
Follow up with prospective clients to obtain missing information or provide updates
Maintain confidentiality and handle sensitive information with discretion
Support intake-related administrative tasks, including data entry and document organization
Qualification
Required
Conduct initial client consultations and intake interviews to gather relevant information
Accurately document client details in a case management system
Assist clients with completing intake forms and required documentation
Communicate next steps and manage client expectations with professionalism and empathy
Collaborate closely with attorneys and legal staff to transition matters from intake to case handling
Follow up with prospective clients to obtain missing information or provide updates
Maintain confidentiality and handle sensitive information with discretion
Support intake-related administrative tasks, including data entry and document organization
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Ability to multitask and prioritize in a fast-paced environment
Comfort using computer systems and databases
Preferred
Bachelor's degree preferred
Prior experience in a client-facing or customer service role strongly preferred
Familiarity with legal terminology or case management systems is a plus
Bilingual candidates are a plus