Eton Solutions LP · 9 hours ago
IT Manager
North Carolina, United States
Full-time
Onsite
Mid, Senior Level
5+ years expEton Solutions is a hypergrowth fintech transforming the Family Office segment of the Wealth Management industry. They are seeking an IT Manager to lead and mature internal IT operations supporting employees across the U.S., India, and Singapore, while managing the company’s internal infrastructure and providing day-to-day IT support at the U.S. headquarters.
ComputerSoftwareWealth Management
Hiring Manager
Ashwini Ashok
Responsibilities
Provide daily onsite IT support to HQ staff and executives (endpoints, networks, access)
Lead the global Internal IT team across U.S., India, and Singapore offices
Oversee helpdesk operations, ensuring timely resolution of employee issues under SMO-defined ITSM workflows
Manage hardware and software inventory, procurement, licensing, and lifecycle management
Own corporate identity platforms including Azure AD, Microsoft 365, Intune, and enterprise collaboration tools
Manage onboarding/offboarding workflows including account creation, laptop setup, permissions, MFA, and AD access provisioning
Ensure identity and access controls are executed according to CISO-defined policies
Collaborate with DevSecOps for role separation and shared-access workflows (e.g., dual controls, privileged access)
Administer internal networks, Wi-Fi, VPN, conference room systems, and endpoint protection
Ensure secure configurations, patching, and compliance
Coordinate with vendors supporting office network infrastructure and onsite hardware
Enforce device encryption, endpoint compliance, secure configuration baselines, and access controls defined by the CISO
Support SOC 2, ISO 2700, etc. evidence collection for corporate IT controls
Maintain accurate logs and documentation for internal IT security events
Mentor global internal IT staff, driving accountability, service excellence, and continuous improvement
Develop training materials, self-service guides, and user education to improve IT adoption
Act as a bridge between HQ and India IT operations, ensuring unified processes and smooth cross-time-zone support
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field — or equivalent hands-on experience
5+ years of experience in IT support or IT operations, with at least 2 years in a supervisory or team lead role
Strong hands-on experience with Microsoft 365, Azure AD, Windows administration, and Intune endpoint management
Proficiency in troubleshooting hardware, software, network, and user access issues
Experience supporting a distributed workforce across global time zones
Excellent communication and interpersonal skills, with a strong focus on customer service and teamwork
Preferred
Experience managing or mentoring offshore IT support teams
Familiarity with ITSM tools (JIRA, ServiceNow, or equivalent)
Knowledge of compliance frameworks such as SOC 2, ISO 27001, or GDPR
ITIL v4 Foundation or Microsoft certifications
Company
Eton Solutions LP
Eton Solutions is an ERP software product (AtlasFive and EtonAI) and services company founded to handle the complexities of servicing Family Offices, Wealth Owners, RIAs, Business Managers, Private Equity, Real Estate and Fund of Fund firms globally.
201-500 employees
H1B Sponsorship
Eton Solutions LP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$81.27MKey Investors
Navis Capital Partners
2025-07-16Series C· $20M
2022-07-12Series C· $38M
2021-03-11Debt Financing· $1.91M
Leadership Team
Tim Raby
Chief Technology Officer
Rich Gaffney
Chief Financial Officer
Recent News
Company data provided by crunchbase