Simpson Thacher & Bartlett LLP · 3 hours ago
IT Product Manager - Service Now
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$170K/yr - $190K/yr
9+ years expSimpson Thacher & Bartlett LLP is seeking an IT Product Manager specializing in ServiceNow. The Product Manager will define, prioritize, and manage the product backlog for ServiceNow IT modules, acting as the voice of the customer and collaborating with stakeholders to enhance service delivery for internal users.
Law Practice
No H1B
Responsibilities
Create, maintain, and prioritize the product backlog for ServiceNow enhancements, new features, and bug fixes based on business value, user needs, and strategic direction
Interact with business stakeholders to build relationships and document functional and non-functional requirements
Collaborate with internal IT Business Analysts to translate high-level requirements into detailed user stories with clear acceptance criteria and supporting materials (e.g., mockups, wireframes, etc.) for the development team
Partner with internal IT Quality Assurance Analysts to perform functional testing of developed stories based on test scripts and acceptance criteria; report and document defects and bugs back to the development team to fix and then re-test
Serve as a point of contact for ServiceNow inquiries, providing regular updates on progress to stakeholders
Host demo sessions of proposed solutions, gathering feedback from demo sessions, and translating them back to the development team
Liaise with other members of the ServiceNow team to coordinate change requests and validate production post-change implementation
Participate in Agile ceremonies to guide the development team and accept completed work
Assist with production support, such as requests for reports or dashboards; own reported production incidents to resolution
Support biannual family upgrades and monthly patching activities
Contribute to the development and maintenance of ServiceNow documentation and knowledge articles
Continuously seek improvements in platform performance, usability, and efficiency
Stay current on ServiceNow’s best practices, trends, and new functionality to provide technical recommendations and assist with platform strategy discussions
Provide guidance and training to stakeholders as needed
May perform other duties related to the ServiceNow platform as assigned
Qualification
Required
Bachelor's degree or equivalent practical experience
9+ years' experience implementing and/or supporting software development, with at least 7 years of specific experience in a hands-on product management role supporting ServiceNow
Candidate must be a self-starter and have excellent analytical, problem-solving, organizational and time management skills
Must have strong teamwork, written, and verbal communication skills and the ability to interact professionally with a diverse group of technical and non-technical subject matter experts
Outstanding knowledge of the ServiceNow platform and proven experience as a Product Owner or Business Analyst
Strong knowledge of ITIL principles and service management best practices
Ability to work across a variety of concurrent initiatives
The ability to work with minimal supervision
Preferred
ServiceNow Certified System Administrator
Certified Scrum Product Owner
ITIL certification or equivalent practical experience
ServiceNow Certified Implementation Specialist is a plus
Experience and understanding of ITSM, ITOM, ITAM, CMDB, CSDM, Discovery, Employee Center, Performance Analytics, and ATF preferred; GenAI, SecOps, and IRM experience
Knowledge of Agile, Scrum, Waterfall and hybrid methodologies including the use of tools like Jira or Azure DevOps
Company
Simpson Thacher & Bartlett LLP
Simpson Thacher & Bartlett LLP is one of the world’s leading international law firms.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kelly Stevens
Chief Operating Officer
Alan Turner
Partner
Recent News
2025-10-02
FinTech Global
2025-10-02
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