Zabota · 2 days ago
Customer Success Manager (Marketing Agency)
United States
Full-time
Remote
Mid Level
$3,600/mo - $4,500/moZabota is a top-ranked global recruitment firm specializing in connecting world-class talent with ambitious companies. They are seeking an experienced Account Manager / Client Success Manager to ensure high client engagement and satisfaction for a leading omnichannel marketing agency.
Staffing & Recruiting
Responsibilities
Serve as the main point of contact for clients, managing communication primarily via Slack
Host and lead bi-weekly client calls
Build and maintain strong, long-term client relationships
Ensure client requests are fulfilled accurately and on time
Collaborate with internal teams to deliver exceptional service and project outcomes
Actively manage client satisfaction and proactively address concerns
Oversee a portfolio of approximately 40–50 clients with varying levels of support needs
Ensure clients receive the guidance and support needed to achieve success
Qualification
Required
Proven experience in a marketing agency or similar firm
Strong client communication skills and relationship management abilities
Deep understanding of how agencies operate and deliver services
Ability to follow and execute established SOPs with minimal ramp-up time
Highly organized, proactive, and detail-oriented
Experience as an Account Manager, Client Success Manager, or similar role
Company
Zabota
Zabota specializes in placing pre-vetted global talent in businesses.
Founded in 2022
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Benjamin Moróne
Founder
Company data provided by crunchbase