Microsoft · 4 hours ago
CX Insights Lead - Industry
United States
Full-time
Remote
Mid, Senior Level
$96K/yr - $188K/yr
4+ years expMicrosoft is a global leader in technology, and they are seeking a CX Insights Lead - Industry to enhance customer and partner experiences. This role involves analyzing data and providing insights to improve experience-related initiatives, collaborating with various stakeholders to drive business decisions.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Aggregate and analyze customer, partner, and market insights from multiple sources to identify actionable opportunities
Provide clear, data-driven recommendations to business stakeholders and senior leadership
Collaborate with cross-functional teams to integrate insights into strategic planning and execution
Present findings using compelling data storytelling and visualization techniques
Build and maintain relationships with key stakeholders, acting as a trusted advisor on customer/partner trends
Champion the customer/partner perspective in decision-making
Stay current on industry trends and emerging technologies to continuously improve the insights practice
Embody Microsoft’s culture of inclusion, respect, integrity, and accountability
Qualification
Required
Bachelor's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 4+ years experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management OR equivalent experience
4+ years of business insights experience within B2B SaaS/tech
Experience working with or designing research for and conducting insights work for senior business decision-makers in the technology category
Preferred
Bachelor's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 8+ years experience in change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management OR equivalent experience
Master's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 6+ years experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management OR equivalent experience
Benefits
Certain roles may be eligible for benefits and other compensation.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
2026-01-16
Morningstar.com
2026-01-16
Company data provided by crunchbase