L3Harris Technologies · 2 hours ago
Technical Support Specialist
Rochester, NY
Full-time
Onsite
Mid Level
$64K/yr - $118K/yr
4+ years expL3Harris Technologies is dedicated to recruiting and developing high-performing talent who are passionate about what they do. The Technical Support Specialist will provide first line technical customer support for global customers on tactical radio products, collaborating with team members to resolve technical challenges.
CommercialInformation TechnologyNational Security
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Interact directly with customers through our customer service portal, email, and over the phone
Assess the end user's technical challenges and determine the appropriate course of action
Provide guidance and best practices on product maintenance, operation and, application
Acts as a technical liaison between the end user and internal business partners (e.g. Technical Customer Service, Product Service, Product Line Management, Engineering, Operations, Sales and Program Management)
Interpret and distribute complex technical solutions to the customer which abide by all ITAR and US export control regulations
Responsible for supporting our customer service portal data management and processes
Provide end user product related feedback to relevant internal business partners
Contribute to the growing technical knowledgebase leveraged in the department
Responsible for identifying, supporting, and implementing process improvements within the department
Ability to obtain a US Secret level clearance
Qualification
Required
Bachelor's Degree and minimum 4 years of prior relevant technical support experience
Graduate Degree and a minimum of 2 years of prior related technical support experience
In lieu of a degree, minimum of 8 years of prior related technical support experience
Ability to obtain a US Secret level clearance
Preferred
Areas include communications techniques, operations and maintenance of military HF, VHF & UHF systems
Maintenance and Operation Experience with L3Harris VSAT terminal products. Experience with Tactical Communications products a plus
Experience in customer technical support
Experience in Network Systems Administration, Wireless Networking, IT Support, including knowledge of networking router technologies
Experience with Lean Six-Sigma continuous improvement projects
Strong interpersonal, oral and written communication skills
Able to analyze problems and strategize for better solutions
Desired AAS/BS in Technology or equivalent military experience in relative technical areas to include the development, manufacture, support, operation, application and maintenance of tactical communications equipment
Veterans may include a Joint Service Transcript: https://jst.doded.mil/official.html
Strong problem solving and collaboration skills
Benefits
Health and disability insurance
401(k) match
Flexible spending accounts
EAP
Education assistance
Parental leave
Paid time off
Company-paid holidays
Company
L3Harris Technologies
L3Harris Technologies provides platform management system solutions for armed forces.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.25B2024-03-27Post Ipo Debt· $2.25B
1978-01-13IPO
Leadership Team
Tania Hanna
Vice President Government & Customer Relations
Chip Teets
Senior Director, International Programs, Products & Technology
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