Magnitude Consulting · 8 hours ago
Onboarding Specialist
NYC Metro Area
Full-time
Onsite
New Grad, Entry Level
$60K/yr - $85K/yr
0+ years expMagnitude Consulting is a fast-growing AI software company that builds tools to help businesses automate complex workflows. They are seeking a highly motivated Onboarding Specialist to onboard and activate SMB customers as part of their Customer Success organization.
Staffing & Recruiting
Hiring Manager
Tom Davies
Responsibilities
Join a high-performing, fast-growing Customer Success team in builder mode
Own SMB customer onboardings from kickoff through go-live, following defined onboarding paths and timelines
Guide customers through product setup, basic configuration, and core workflows to drive early adoption
Manage multiple onboardings concurrently while maintaining a high-quality, responsive customer experience
Partner closely with Sales to ensure clean handoffs and a clear understanding of customer goals and use cases
Identify onboarding risks early and proactively communicate next steps to customers and internal teams
Contribute to onboarding documentation, templates, and enablement materials to improve consistency and speed-to-value
Support smooth handoffs from onboarding to Customer Success or scaled support motions
Qualification
Required
0–3 years of experience in onboarding, customer success, implementation, support, hospitality, or another customer-facing role
Recent graduates strongly encouraged to apply
Backgrounds in hospitality, hotels, restaurants, travel, events, or other service-led roles are highly valued
Strong communication skills and a customer-first mindset
Highly organised, proactive, and comfortable juggling multiple workstreams
Eager to learn, take ownership, and grow within a fast-paced startup environment
Willing to work onsite in NYC five days per week
Preferred
Experience as a founder, early startup employee, startup competition participant, or team captain / competitive sports leader is a plus
Benefits
Bonus
Equity
Company
Magnitude Consulting
Magnitude Consulting is an IT Consultancy focused on sourcing exceptional talent across permanent recruitment throughout APAC, US & EMEA.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase