Boys & Girls Clubs of the Coastal Plain · 11 hours ago
IT Operations Manager
Winterville, NC
Full-time
Onsite
Mid Level
3+ years expBoys & Girls Clubs of the Coastal Plain is seeking an IT Operations Manager to oversee their IT infrastructure and service relationships. The role involves managing vendor performance, ensuring internal technology needs are met, and supporting AI adoption and digital innovation initiatives.
Non-profit Organization Management
Responsibilities
Serve as the primary liaison between BGCCP and our MSP, ensuring all Service Level Agreements (SLAs) are met or exceeded
Monitor helpdesk performance, ticket resolution times, and user satisfaction
Escalate and coordinate complex issues with the MSP while maintaining transparent status logs
Review MSP contracts and recommend optimizations in service delivery and cost efficiency
Provide in-person, phone, and remote troubleshooting for hardware, software, network, and connectivity issues
Set up, configure, and maintain computers, tablets, printers, and peripheral devices
Support onboarding and offboarding processes, including account creation, software assignments, and device preparation
Assist with maintaining inventory of IT equipment, licenses, and accessories
Collaborate with departments to identify pain points and implement scalable IT solutions
Analyze technology trends and propose strategies to improve user experience and reduce operational friction
Standardize Standard Operating Procedures (SOPs) for routine IT tasks and internal documentation
Assist the VP, IT in researching and deploying AI tools to enhance internal productivity and innovation
Train staff to use AI tools effectively for documentation, grant writing, and operational efficiencies
Provide feedback and testing support for internal AI systems under development
Act as a secondary escalation point for key user concerns, especially for leadership and high-priority tech users
Train staff in Office 365 applications and other core systems to improve digital literacy
Ensure all club sites and remote locations have the necessary support and resources for connectivity and uptime
Other duties as assigned
Qualification
Required
High School Diploma or GED Equivalent
3+ years of experience in IT systems administration or operations, preferably with vendor oversight
Expertise in Microsoft Office 365 administration, including Exchange, SharePoint, Teams, OneDrive, and Security & Compliance
Familiarity with ITIL or IT service management best practices
Understanding of AI tools such as ChatGPT, Microsoft Copilot, or Notion AI and their application in nonprofit settings
Excellent communication, organizational, and time management skills
Ability to work independently while maintaining collaborative transparency with leadership
Ability to travel between multiple sites as needed
Must champion and uphold our F.A.C.E.S. core values: Fun, Accountability & Integrity, Collaboration & Respect, Excellence, and Service
Valid driver's license
Preferred
Bachelor's degree from an accredited college/university
Experience with Microsoft 365 administration, Google Workspace, or similar cloud-based platforms
Familiarity with helpdesk ticketing systems
Basic networking knowledge (LAN/WAN, switches, access points)
Experience supporting multi-site organizations or youth-serving environments
Benefits
403(b) matching
Competitive salary
Dental insurance
Health insurance
Paid time off
Vision insurance
Wellness resources
Company
Boys & Girls Clubs of the Coastal Plain
Our mission is to enable all young people, especially those who need us most, to reach their full potential as productive, caring, responsible citizens.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark R Holtzman
Chief Executive Officer
Carrie Dale Purnell
CFO
Company data provided by crunchbase