City Brew Coffee · 4 hours ago
Shift Lead - Billings, MT (1211 N 27th St)
Billings, MT
Full-time
Onsite
Mid LevelCity Brew Coffee is dedicated to serving without compromise, and they are seeking a Shift Lead to ensure smooth store operations and deliver exceptional customer experiences. The Shift Lead will act as the point of contact for employees and customers in the absence of the Store Manager, fostering a positive team environment and overseeing daily operations.
CoffeeFood and BeverageFood Processing
Responsibilities
Greet and welcome guests with a positive, customer-first attitude
Prepare and serve high-quality coffee, espresso drinks, teas, and food items promptly and with a sense of urgency to ensure an exceptional customer experience
Keep the café clean, organized, and fully stocked at all times
Provide coaching, training, and ongoing feedback
Foster a positive, collaborative team environment by leading through example
Demonstrate SERVE (Smile, Engage, Respect, Visible, Eager) principles in every interaction
Open and close the store following company procedures
Keep a neat and tidy appearance by wearing the approved dress code and maintain good personal hygiene that reflects our welcoming, customer-focused culture
Oversee cash handling, bank deposits, and reconciliation procedures
Encourage team participation in sales-building strategies
Utilize downtime efficiently for cleaning, restocking, or others productive activities
Keep a neat and tidy appearance by wearing the approved dress code and maintain good personal hygiene that reflects our welcoming, customer-focused culture
Deliver on •The Three Things• every shift: Lead Service, Drive Sales, and Cash Handling
Qualification
Required
Leadership or supervisory experience (food/beverage or retail preferred)
Strong communication and teamwork skills
Reliable, positive, and passionate about coffee & service
A positive customer-focused attitude with a passion for coffee and people
Willingness to learn and grow, receptive feedback
Ability to multitask in a fast-paced environment
25 – 30 hours per week, at least 4 shifts weekly; Must also have 3-4 opens/closes weekly, including weekends and holidays
Availability must remain consistent for 6 months
Reliable transportation to and from work
Ability to stand for extended periods of time
Comfortable with repetitive tasks
Endurance to work full shifts and lift/carry supplies and equipment as needed
Benefits
Your contributions are recognized and celebrated through our Rewards & Recognition Program, designed to spotlight the amazing work you do.
Free/discounted drinks and chance to share your love for coffee with others
Company
City Brew Coffee
City Brew Coffee is a coffee shop.
Founded in 1998
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Chip Crittenden
Chief Executive Officer
Company data provided by crunchbase