Phantom Water Damage & Restoration · 1 day ago
Collections & Claims Consultant
Concord, NC
Full-time
Onsite
Entry, Mid Level
$65K/yr - $95K/yrPhantom Water Damage & Restoration is dedicated to helping homeowners navigate stressful situations involving water damage and property loss. They are seeking a Collections & Claims Consultant to manage claims, enforce billing timelines, and maintain organized billing processes while ensuring clear communication with clients and insurance carriers.
Construction
Hiring Manager
Nick Shchetinin
Responsibilities
Manage claims through a structured 30-day billing and collections process
Communicate payment expectations clearly with homeowners, including deductibles and out-of-pocket balances
Follow up consistently with insurance carriers, adjusters, and billing desks
Politely but firmly enforce billing timelines and escalate when needed
Maintain clean, complete claim files and payment documentation
Track outstanding balances and ensure files move to resolution
Provide updates to management and flag issues early
Keep the billing process organized, predictable, and efficient
Qualification
Required
Communicate clearly, professionally, and confidently
Can be polite without backing down
Stay organized and follow processes consistently
Are comfortable following up on unpaid balances
Stay calm when homeowners are stressed or emotional
Take ownership and close open loops
Prefer clear rules and expectations
Want responsibility and long-term growth
Preferred
Experience in restoration, insurance, or property management
Medical billing, collections, or accounts receivable experience
Comfort communicating with insurance adjusters
Ability to learn new software and systems quickly
Benefits
Competitive compensation with performance incentives
Opportunity to grow into senior AR or claims leadership
Company
Phantom Water Damage & Restoration
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase