Sweed · 21 hours ago
Technical Support Specialist
United States
Full-time
Remote
Entry, Mid Level
2+ years expSweedPOS is a product-driven tech company focused on creating an all-in-one cannabis retail platform. They are seeking a Technical Support Specialist to identify, investigate, diagnose, and resolve customer issues related to their products while collaborating with various teams to ensure timely incident resolution.
CannabisE-CommerceInformation TechnologyMarketingSoftwareWeb Development
Responsibilities
Develop a deep understanding of Sweed’s products, features, functionality, and integrations
Handle customer issues across multiple channels (email, live chat, phone — inbound and outbound), escalating when needed
Use internal documentation and external resources to resolve issues efficiently
Maintain accurate and detailed records of customer interactions in our service desk system
Troubleshoot complex technical issues using all relevant tools
Take full ownership of customer issues and follow them through to resolution
Stay up to date with product releases, internal processes, and best practices
Execute tasks as directed by senior team members and contribute to continuous improvement
Qualification
Required
2+ years of experience in a support role within a SaaS environment
Strong English communication skills, written and spoken
Experience working with an international customer base
Proficiency with Google Workspace and service desk tools such as Zendesk, Freshdesk, Intercom, Salesforce, HubSpot, or similar
Consistent availability during your assigned shift, working five consecutive days per week, as part of a 24/7 support environment
Preferred
Basic knowledge of HTML and CSS
Experience with guest-facing technology such as POS systems, APIs, or mobile applications
Familiarity with emulators or testing tools like Bluestacks, Nox, or BrowserStack
Proactivity — we value people who take initiative and share ideas
Critical thinking — you look beyond surface-level issues to find real solutions
Adaptability — our industry moves fast, and we need people who thrive in change
Company
Sweed
One Platform for All Cannabis Retail Operations
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-03-28Acquired
Leadership Team
R
Rocco Del Priore
Co-Founder
Recent News
Company data provided by crunchbase