Infinedi · 22 hours ago
Clearinghouse Customer Service Rep
Tulsa, OK
Full-time
Onsite
New Grad, Entry LevelInfinedi is a national claims clearinghouse based in Tulsa, Oklahoma, dedicated to supporting healthcare providers with efficient electronic claims processing solutions. The Clearinghouse Customer Service Representative will assist healthcare providers with insurance claim inquiries, ensuring customer satisfaction and providing high-quality support through phone and email communications.
IT Services and IT Consulting
Hiring Manager
TIFFANY BUCKLEY
Responsibilities
Assisting healthcare providers with resolving insurance claim inquiries
Ensuring customer satisfaction
Providing high-quality customer support
Addressing client questions via phone and email
Troubleshooting issues related to the clearinghouse system
Assisting with account setups
Ensuring timely follow-ups
Collaborating with other departments to ensure seamless service delivery
Maintaining a strong understanding of company products and services
Qualification
Required
Strong skills in Customer Service, Customer Support, and Customer Experience management
Proficiency in ensuring Customer Satisfaction through timely assistance and problem resolution
Excellent verbal and written communication skills
Ability to work on-site in a fast-paced environment and effectively collaborate with team members
Previous experience in a customer service role, ideally within a healthcare or EDI-related field
Attention to detail, strong problem-solving skills, and a focus on delivering high-quality outcomes
Proficiency in using customer support tools, basic office software, and electronic systems
Preferred
Familiarity with electronic claims processing and HIPAA compliance is a plus
Company
Infinedi
Infinedi is a national claims clearinghouse located in Tulsa, Oklahoma that has proudly and uniquely challenged the status quo through our services since 1986.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase