TEKsystems · 9 hours ago
Support Services Technician
Kansas City, KS
Contract
Hybrid
Entry Level
$24/hr - $25/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Support Services Technician. This role involves providing first and second-level technical support for computer software and hardware products, assisting users with troubleshooting, and maintaining a positive customer service experience.
Information Technology
Responsibilities
Work remotely performing troubleshooting, repairs, and deployment of Windows 11 as well as Apple products
Work daily with internal customers via phone, chat, and email
Accurately record all work and troubleshooting in tickets
Maintain positive, professional attitude at all times
Perform troubleshooting on mobile devices, iPhone/iPad and Android
Perform troubleshooting on Network Printer and Multifunctional Devices
Work daily with Active Directory with knowledge on resetting passwords and assigning users and computers to groups
Perform troubleshooting on remote VPN connectivity
Perform troubleshooting on network drive access
The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required
Qualification
Required
At least 1 year of Service Desk or Help Desk experience
Great customer service experience
Positive attitude
Problem solving skills
Experience in a Microsoft environment
Experience with M365
Experience with Windows 11
Experience with Active Directory
Experience with VPNs
Experience with Network Drives
Experience with Printer Support
Associate degree in related field of study preferred
1-2 years of experience in MS Windows environment handling calls on break/fix support
Experience using and troubleshooting MS Office (O365) products
Experience managing and troubleshooting Windows 11 workstations
Able to demonstrate superior customer service skills
Able to communicate and translate complex technical topics into easy-to-understand concepts
Able to communicate clearly and effectively, both verbally and in writing
Able to clearly document technical processes
Able to proficiently manage and troubleshoot Microsoft desktop operating systems
Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution
Working knowledge of Active Directory Users and Computers
Must be able to read, write and speak English
Preferred
Bachelor's Degree preferred
Experience Using Ticketing Systems, ServiceNow Preferred
Certification and/or License preferred
Knowledge with OKTA is beneficial
Working knowledge of Apple products including iPhone, iPad and Mac Computers
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase