TEKsystems · 8 hours ago
Customer Service Representative
Houston, TX
Full-time
Hybrid
Mid, Senior Level
$15/hr - $16/hr
5+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Customer Service Representative. In this role, you will be trained to handle incoming customer calls, providing quick and real-time information to resolve inquiries on the first call.
Information Technology
Responsibilities
Research and problem solve to determine suitable actions to deliver our customers with solution driven results
Be proactive, follow up as needed to ensure one contact resolution
Create emotional connections by listening to customer needs, applying active listening skills, and showing empathy
Embrace challenges and demonstrate capacity for growth
Handles situations, which may require adaptation of response
Assist customers with billing inquiries and educating on energy consumption
Records and processes commitments on customer’s accounts as appropriate
Assist customers with online account and mobile app request
Meet performance metrics and schedule adherence requirements daily
Assists with providing direction and guidance to less experienced team members
Qualification
Required
3+ years of call center experience (inbound or outbound calls)
5+ years of customer service experience
Experience working in the utility or energy is a plus
Willingness to work onsite/in office full time
Reliable transportation
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase