Roche · 1 hour ago
Senior Engineer/Scientist PMQ
Indianapolis, IN
Full-time
Onsite
Mid, Senior Level
$62K/yr - $135K/yr
3+ years expRoche is a global healthcare company dedicated to advancing science and ensuring access to healthcare. The Senior Engineer/Scientist PMQ will be responsible for managing customer complaints related to mass spectrometry, ensuring compliance with ISO standards, and collaborating with various internal and external stakeholders to improve product quality.
BiotechnologyHealth CareHealth DiagnosticsOncologyPharmaceuticalPrecision Medicine
Responsibilities
Support the CoreLab Network in handling complaints within mass spectrometry and are a specialist for the hardware of the Cobas i 601
Responsible for the timely and independent processing of customer complaints and inquiries from the market (including potentially reportable and safety-relevant issues) in accordance with the requirements of applicable ISO standards, regulations, and our internal Roche mQMS. This includes acceptance, classification, investigation, and resolution of cases and their complete documentation
In contact with country organizations to get a full picture of the problems in the market and to promptly communicate new quality information in the form of "Notifications" to them
Work closely with global and/or local functions (e.g., R&D, Operations, CDMA) and are responsible for ensuring that appropriate measures are derived from the cases in a timely manner
Analyze data using statistical methods to identify potential product problems, are responsible for a complete risk assessment, and initiate Corrective and Preventive Actions (CAPAs) and/or non-conformities from complaints
Contribute to the creation of regular reports to document product quality and performance in the market
Work autonomously and with minimal supervision
Support knowledge transfer for new products to ensure comprehensive system knowledge is available
Involved in the induction and mentoring of new team members
Qualification
Required
You are an experienced expert in the world of diagnostics or a comparable environment
You have a Bachelors or Masters Degree in medical technology, electrical engineering, biotechnology, chemistry, or related field
You have experience with and knowledge of mass spectrometry
You have 3+ years of professional experience in a technical product support position (5+ years preferred), in research and development, in technical customer support, in product complaint handling, or in a similar function
You have sound GMP knowledge and/or knowledge of regulatory requirements
You hold a high degree of problem-solving action. Communication skills, teamwork ability, and strong customer orientation characterize you
Business-fluent English skills, both written and spoken, are essential for this role
Preferred
5+ years of professional experience in a technical product support position, in research and development, in technical customer support, in product complaint handling, or in a similar function
Benefits
A discretionary annual bonus may be available based on individual and Company performance.
This position also qualifies for the benefits detailed at the link provided below.
Company
Roche
Roche is a pharmaceutical and diagnostics company that offers medicines and diagnostic tests for various medical conditions and diseases.
10001+ employees
H1B Sponsorship
Roche has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (9)
2023 (6)
2022 (2)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
$7.79BKey Investors
SoftBankSCALE AINovartis
2021-08-04Post Ipo Equity· $5B
2020-12-07IPO
2020-05-06Post Ipo Equity· $0.5M
Leadership Team
Alan Hippe
Member of the Executive Board - Group CFO
Christine Bakan
Global Head and Group Vice President, Computational Science and Informatics R&D
Recent News
2026-01-25
2026-01-23
2026-01-22
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