JSG (Johnson Service Group, Inc.) · 1 day ago
Customer Service Representative - Healthcare/Call Center
Orange, CA, US
Full-time
Onsite
New Grad, Entry Level
$24/hr - $30/hr
0+ years expJohnson Service Group (JSG) is seeking Customer Service Representatives with Health Services or Medi-CAL/Medicaid experience. The role involves providing support to members and providers, addressing inquiries, and maintaining productivity and quality standards.
B2BConsultingHuman ResourcesInternetStaffing Agency
Responsibilities
Maintains departmental productivity and quality standards
Follows through on and completes all member and provider inquiries or requests during the original member and provider interaction
Serves as a resource for other team members
Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department
Addresses member and provider inquiries, questions and concerns in all areas including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically
Enters accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction
Communicates, builds and maintains internal and external relationships by prompt and accurate service delivery
Identifies and communicates challenges that might arise with the use of professional judgment while adhering to departmental policies and procedures
Completes other projects and duties as assigned
Qualification
Required
High School diploma or equivalent PLUS 6 months of experience in a call center capacity required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying
Typing speed of 35 words per minute (WPM) required
Preferred
6 months of Medi-Cal/Medicaid or health services experience
Benefits
Medical
Dental
Vision
Life insurance options
401(k)
Weekly pay
More
Company
JSG (Johnson Service Group, Inc.)
Johnson Service Group, Inc.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Greg Thullner
Chief Operating Officer
Dale Slater
Principal
Recent News
2026-01-16
2025-09-16
MarketScreener
2025-08-01
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