Customer Care Representative jobs in United States
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Beazer Homes · 18 hours ago

Customer Care Representative

positionFranklin, TN
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

Beazer Homes is committed to employee wellbeing and life-work balance, offering development opportunities and a flexible time-off program. The Customer Care Representative is responsible for meeting with homeowners to address concerns, coordinating repair schedules, and verifying subcontractor workmanship.

Building MaterialCommercial Real EstateConstructionReal Estate
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Comp. & Benefits

Responsibilities

Receives calls and review correspondence from homeowners
Schedules appointments with homeowners
Conducts repair inspections with homeowners, utilizing extreme tact and diplomacy
Determines repairs to be made using discretion to satisfy customer requests and creates work order schedules
Communicates repairs needed to field and office staff; refers repair requests for unwarranted items to management
Communicates and coordinates with subcontractors regarding work orders and schedules; uses diplomacy in dealing with subcontractors
Verifies completion of subcontractor workmanship and communications completion to office staff
Authorizes billing requests after reviewing submitted charges for accuracy
Performs other duties as assigned by Customer Care Executive

Qualification

Customer serviceConstruction knowledgeDetail orientedWritten communicationComputer proficiency

Required

High school graduate or equivalent
Three years customer service with three to five years construction experience
Detail oriented, with organization, management, follow-up skills
Excellent customer service skills
Excellent written communication and negotiating skills
Computer proficiency
Thorough knowledge of construction methods and Company and government standards
May visit construction sites where temperature, weather, and noise may vary
May encounter electrical, dust, poor ventilation, dangerous machinery, moving objects, and toxic conditions

Benefits

Development opportunities
Flexible time-off program
Industry leading parental leave policy

Company

Beazer Homes

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Beazer Homes is a construction company that designs and constructs personalized houses.
dateFounded in 1985
location
Atlanta, Georgia, USA
people-size1001-5000 employees
web-link
http://beazer.com

Funding

Current Stage
Public Company
Total Funding
$250M
2024-03-12Post Ipo Debt· $250M
1994-02-23IPO

Leadership Team

A
Allan Merrill
CEO
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Elicia Azali
Chief Marketing Officer
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Recent News

HousingWire.com
Beazer taps Howard Heckes for board; Danny Shepherd retires
2025-12-12
Morningstar.com
Beazer Homes Announces Changes to the Board
2025-12-10
HousingWire.com
Beazer Homes shifts to move-up buyers, bets on energy efficiency
2025-11-19
Company data provided by crunchbase