Customer Support Specialist jobs in United States
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Playbypoint · 3 hours ago

Customer Support Specialist

positionMiami, FL
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Playbypoint is a rapidly expanding startup at the forefront of the racquet sports industry, specializing in innovative enterprise software solutions. The Customer Support Specialist will ensure customers have a seamless experience with the platform by assisting, troubleshooting issues, and providing effective solutions across various channels.

AppsInternetPaymentsSoftware

Responsibilities

Engage with customers across various channels (telephone, email, and chat) to deeply understand their needs and provide effective solutions
Become a product expert, assisting customers in navigating and utilizing our software solutions effectively
Troubleshoot and resolve customer issues efficiently, ensuring quick and satisfactory outcomes
Actively contribute to the development of customer support best practices and resources, helping us continuously improve
Provide valuable feedback to the management team on market trends and customer needs, influencing future product development

Qualification

Customer support experienceSaaS experienceFluency in EnglishIntercomSimilar softwareProblem-solving abilitiesPassion for sportsCommunication skillsOrganizational skillsTime management skills

Required

Fluency in English (fluent in Spanish is a significant plus!)
2+ years of proven success in a customer support or customer service role, with a strong preference for experience within a SaaS environment
Familiarity with software applications and technology, and the ability to clearly articulate the value proposition of our solutions
Excellent communication and presentation skills, with the ability to engage and build rapport with clients
Strong problem-solving abilities and an exceptional attention to detail
Self-motivation, results-oriented, and able to thrive in a fast-paced startup environment
Strong organizational and time management skills

Preferred

Experience with Intercom or similar customer support software
A genuine passion for sports and a basic understanding of the racquet sports industry

Benefits

Health, dental, and vision insurance
Six weeks of paid parental leave
Unlimited PTO, as long as it does not exceed two consecutive weeks or interfere with work responsibilities

Company

Playbypoint

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Playbypoint is a technology company that focuses on innovating in the sports of padel, pickleball, and tennis.
dateFounded in 2016
location
Miami, Florida, USA
people-size11-50 employees
web-link
https://playbypoint.com/

Funding

Current Stage
Early Stage
Total Funding
$7.5M
Key Investors
Blueprint Equity
2025-08-28Seed· $2M
2025-02-18Seed· $5.5M

Recent News

EIN Presswire
Padel Takes Over Miami: Somos Padel League Launches with Support from Modani, PlayByPoint, and Major Sponsors
2025-07-17
EIN Presswire
World Padel Rating (WPR) and Playbypoint Partner to Transform the Club and Player Experience in Padel
2025-06-12
Company data provided by crunchbase