ChatGPT Jobs · 3 hours ago
Product Manager (IT Managed Services)
United States
Full-time
Remote
Mid, Senior Level
$99K/yr - $135K/yr
3+ years expChatGPT Jobs is seeking a results-driven Product Manager to lead initiatives within a hybrid cloud, cybersecurity, and AI-driven IT managed services environment. The role involves owning the product backlog, driving development, and collaborating across various teams to enhance client outcomes and ensure successful delivery of IT services.
Computer Software
Responsibilities
Own and prioritize the tactical product backlog, translating high-level roadmaps into actionable user stories, requirements, and acceptance criteria for engineering and operations teams
Drive sprint planning, daily stand-ups, and reviews to ensure product development aligns with timelines and scope
Coordinate cross-functional product releases, ensuring technical readiness, operational documentation, and internal training are completed on schedule
Act as the primary liaison for feedback from sales, support, and customers to identify gaps and opportunities for product improvement
Collaborate with marketing teams to produce sales enablement materials, including solution briefs, battle cards, and training resources
Monitor product KPIs (adoption, ticket volume, profitability) and conduct regular analysis of the MSP/MSSP landscape to guide strategic decisions
Support management of key technology partnerships to leverage partner capabilities and ensure differentiated offerings
Qualification
Required
3–5+ years of experience in Product Management or a related technical role (e.g., Technical Account Manager, Sales Engineer) within B2B technology or IT services
Familiarity with Managed Services Provider (MSP) models, recurring revenue structures, or domains such as Cybersecurity, Cloud Infrastructure, or Data/AI
Proven ability to translate complex technical capabilities into clear business value for non-technical stakeholders
Experience managing backlogs and roadmaps using agile project management tools such as Jira or Azure DevOps
Strong analytical and problem-solving skills, with a high degree of accountability and self-motivation
Ability to thrive in a fully remote, distributed work environment
Excellent communication, collaboration, and organizational skills
Benefits
Competitive salary range of $98,800–$135,000 annually, plus performance-based bonus eligibility.
Full-time remote role with limited travel (approx. 10–15%).
Four weeks of annual PTO and seven paid national holidays.
Medical, dental, and vision insurance options.
Company-paid life insurance, short-term and long-term disability coverage.
Voluntary benefits including critical illness, accident coverage, Legal Shield, and identity theft protection.
Discretionary annual 401(k) match plan.
Employee referral bonus program and Employee Assistance Program.
Access to extensive learning and development platforms, including technical and leadership training programs.
Culture of accountability, collaboration, and innovation within a high-performing, remote-first environment.
Company
ChatGPT Jobs
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2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase