Ellucian · 12 hours ago
Higher Education (CISO/Security Engineer ) | Technical Operations & Network Protection, Assurance Lead | Remote
United States
Full-time
Remote
Senior Level
5+ years expEllucian is a global market leader in education technology, partnering with over 2,800 customers across 50 countries. The Delivery Assurance Lead, Technical Operations & Network Protection will drive best-in-class technology operations across enterprise systems and infrastructure, focusing on establishing a delivery excellence practice to ensure high-quality operations and strategic alignment with client goals.
EducationEnterprise Resource Planning (ERP)Information TechnologySoftware
Responsibilities
Work with the Director of Strategy, Innovation and Delivery Excellence to lead the development and implementation of a Delivery Excellence framework, establishing consistent standards and practices related to the enterprise technical infrastructure, security posture, network, and operations
Conduct current state assessments to identify operational, security, network and infrastructure gaps, inefficiencies, and opportunities for improvement
As required, provide direct support and remediation of operational, technical, security, and network issues to improve client outcomes and align practices, policies, and procedures to a set of standard operating procedures
Define and promote best-in-class information security, network, infrastructure and operational practices, ensuring alignment with organizational goals and industry benchmarks
Visit customer sites to drive adoption through temporary team augmentation in support of site achievement toward new delivery assurance practices
Drive a culture of continuous improvement by leveraging performance data, client feedback, and lessons learned to refine delivery methodologies
Collaborate with cross-functional teams to standardize delivery processes, enhance quality assurance, and ensure repeatable, scalable success across client sites
Serve as a strategic advisor to internal and client leadership, providing insights into delivery performance, risk areas, and improvement initiatives
Establish and maintain delivery KPIs and metrics dashboards to monitor progress, highlight trends, and support data-driven decision-making
Champion knowledge sharing and process documentation, ensuring delivery teams are equipped with the tools, templates, and guidance needed for consistent execution
Qualification
Required
5+ years of operational technology delivery with a focus on standards adoption, particularly within Higher Education
Deep knowledge and experience with information, cyber and other network security best practices, protocols, policies and procedures
Working experience with network and/or systems administration within higher education
Demonstrated success with SQL query languages and other data related reporting tools
Excellent communication and interpersonal skills
Experience with Ellucian Banner, Colleague, or other higher education ERP systems
Strong analytical, communication, and stakeholder management skills
Ability to thrive in a dynamic, fast-paced environment with competing priorities
Benefits
Comprehensive health coverage: medical, dental, and vision
Flexible time off
Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
401k w/ match & BrightPlan - to help you save for the future
Parental Leave
5 charitable days to support the community that supports us
Telemedicine
Wellness
Headspace Care (mental health)
Wellbeats (virtual fitness classes)
RethinkCare & Wellthy– caregiver support
Diversity and inclusion programs which provide access to internal employee resource groups
Employee referral bonuses to encourage the addition of great new people to the team
We Foster a learning culture with:
Education Assistance Program
Professional development opportunities
Company
Ellucian
Ellucian delivers the software, services, and insights that help your institution thrive.
1001-5000 employees
H1B Sponsorship
Ellucian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (27)
2023 (28)
2022 (31)
2021 (33)
2020 (30)
Funding
Current Stage
Late StageTotal Funding
$1.6B2021-06-14Acquired
2020-09-17Debt Financing· $1.6B
Leadership Team
Laura Ipsen
President and CEO
Daniel Greenstein
Chief of Industry Transformation
Recent News
Government Technology US
2026-01-24
Company data provided by crunchbase