Yum! Brands · 1 day ago
Communications Manager, Issues Management and Crisis Response (IMCR)
Louisville, KY
Full-time
Onsite
Mid, Senior Level
$125K/yr - $147K/yr
6+ years expYum! Brands, the parent company behind KFC, Pizza Hut, Taco Bell, and Habit Burger & Grill, is seeking a Communications Manager for Issues Management and Crisis Response. This role is pivotal in strengthening the company's crisis preparedness and response strategies while partnering with various cross-functional teams to navigate emerging risks and reputational challenges.
Food and BeverageHospitalityRestaurants
Responsibilities
Support the execution and ongoing evolution of Yum!’s global issues management and crisis response capabilities
Provide strategic counsel, message development, and rapid response support during high-impact issues and crises
Help define, build, and operationalize IMCR escalation protocols, global playbooks, and response frameworks
Proactively identify and plan for emerging issues through horizon scanning, media monitoring, and stakeholder sentiment analysis
Design and deliver crisis preparedness training and simulation exercises for senior leaders and global teams
Build and maintain a centralized knowledge base of response templates, case studies, and best practices, including the use of monitoring and early-warning tools
Serve as a trusted advisor to brand teams, balancing tailored support with consistent enterprise standards
Coach and manage two direct reports and act as a delegate for the Director, IMCR CoE as needed
Qualification
Required
6-10+ years of relevant experience in crisis communications, issues management, media relations, or corporate reputation roles, with demonstrated success navigating high-risk or high-visibility situations
Proven experience developing and executing communications strategies in response to business disruption, social controversy, operational challenges, or reputational risk
Strong interpersonal, influencing, and advisory skills, with the ability to guide senior leaders through high-pressure and ambiguous scenarios
Experience managing or supporting cross-functional initiatives within complex, matrixed organizations
Exceptional writing and messaging skills, particularly in fast-moving, high-stakes environments
High level of discretion, sound judgment, and comfort operating with urgency and sensitivity
Preferred
Background in public affairs, corporate communications, media relations, or agency-side crisis management
Familiarity with risk monitoring tools, social listening platforms, and stakeholder mapping techniques
Experience working in global or multinational environments, with sensitivity to regional and cultural considerations
Benefits
Medical
Dental
Vision
Legal
Accidental death and dismemberment
FSA/HSA
Short-term disability
Long-term disability
Life insurance
401(k) plan
4 weeks of vacation
Paid sick leave
10 paid holidays
A floating day off
2 paid days for volunteer time each calendar year
Company
Yum! Brands
Yum! Brands is a quick-service restaurant brand that primarily operates the likes of KFC, Pizza Hut, and Taco Bell.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$3.5B2025-09-09Post Ipo Debt· $1.5B
2024-04-26Post Ipo Debt· $2B
1997-09-26IPO
Leadership Team
Christopher Turner
Chief Executive Officer
Ranjith Roy
Chief Financial Officer
Recent News
2026-01-22
2026-01-03
The Independent
2025-12-29
Company data provided by crunchbase