Common Room · 1 day ago
Head of Account Management
United States
Full-time
Remote
Director/Executive
$280K/yr - $360K/yr
8+ years expCommon Room is a customer intelligence platform that enhances companies' ability to manage customer relationships through AI enrichment and automation. The Head of Account Management will build and lead the Account Management function, focusing on retention and expansion across the customer base, and ensuring long-term partnerships with clients.
Artificial Intelligence (AI)Contact ManagementGenerative AIMarketing AutomationSales Automation
Responsibilities
Design and build Common Room’s Account Management strategy, structure, and operating model across all customer segments
Hire, develop, and lead a high-performing team of Account Managers over time
Establish best practices for account planning, renewals, expansion motions, forecasting, and executive engagement
Define success metrics for retention, expansion, and customer health in partnership with RevOps and Customer Success
Own renewals for Common Room customers across all segments, ensuring predictable retention and strong gross and net revenue performance
Lead complex renewal cycles involving procurement, security, legal, and executive stakeholders where applicable
Proactively surface renewal risk and align internal teams early to mitigate churn
Elevate how Common Room articulates value and ROI to customer leadership
Own expansion revenue across the Common Room install base, identifying growth opportunities across teams, use cases, and business units
Lead the go-to-market strategy for introducing two new products within existing customers, in close partnership with Product, Sales, and Marketing
Develop repeatable, segment-aware expansion plays that scale from SMB through enterprise
Drive executive-level conversations around roadmap alignment, value realization, and long-term partnership
Work collaboratively with leaders across Customer Success, Sales, Solutions, Product, Marketing, and RevOps to deliver cohesive customer outcomes
Bring customer insights from across segments back to influence product roadmap, packaging, and GTM strategy
Serve as a senior escalation point for complex customer situations, balancing advocacy and commercial outcomes
Ensure a seamless customer experience across pre-sale, post-sale, renewal, and expansion motions
Qualification
Required
8–12+ years of experience in Account Management, Sales, or Customer Success roles supporting SaaS customers across multiple segments
Experience building or scaling an Account Management or post-sale revenue function
Owned renewals and expansion across a broad install base, including high-ACV and high-volume customer motions
Comfortable operating at both the strategic and tactical level—setting vision while staying close to key customers
Strong technical fluency across GTM tooling, data concepts, and integrations
Can lead customer conversations with credibility while remaining collaborative and customer-centric
Grit and resilience—you navigate long cycles, negotiation friction, and organizational change with composure
Enjoy building durable, long-term customer partnerships
Willing to travel as needed for strategic customer meetings and events
Benefits
Competitive base compensation with meaningful equity ownership
Health insurance including medical, dental, and vision, HSA and FSA
We pay 100% of your employee premium and 50% of your premium for any dependents
Unlimited Paid Time Off
Paid Company Holidays
Work from home policy including a laptop and support for your home office needs
Monthly Remote Stipend
401(k) self contribution
Paid Family Leave
Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle
Company
Common Room
Know who to target, when to engage, and how to convert with the most informed GTM AI.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$52.9MKey Investors
GreylockIndex Ventures
2021-04-01Series B· $32.3M
2020-09-01Series A· $16.3M
2020-03-01Seed· $4.3M
Leadership Team
Linda Lian
Co-Founder and CEO
Viraj Mody
Co-Founder, CTO
Recent News
Index Ventures
2025-12-05
Greylock
2025-12-02
2025-11-25
Company data provided by crunchbase