Numotion · 9 hours ago
Service Coordinator Order Experience I (SCOE1)
Bear, DE
Full-time
Onsite
Entry Level
1+ years expNumotion is the nation's leading provider of Complex Rehabilitation Technology, dedicated to improving the lives of individuals with disabilities. The Service Coordinator Order Experience I will assist customers with service and repair requests, ensuring timely order processing and enhancing customer satisfaction.
Customer ServiceMedical
Responsibilities
Assists customers with service & repair requests, enters and maintains accurate data in order processing system while progressing orders through to completion
Releases purchase orders for replacement parts accurately and in a timely manner, facilitating completion of warranty and RA documentation as appropriate
Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times; communicates to customers their financial responsibility
Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible
Coordinates scheduling & routing of service techs on request
Reconciles routes and daily schedules to ensure proper allocation of service technician’s time, reporting discrepancies to management
Meets all set productivity and performance standards
Participates in Service & Repair initiatives to continually improve department results
Other duties as assigned by manager
Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission
Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations
Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority
The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management
Qualification
Required
High school diploma or general education degree (GED) or equivalent combination of experience and education
Minimum one year of customer service experience
Preferred
Strong communication skills, both written and verbal
Strong listening, organization and priority setting skills
Ability to work in a fast-paced environment and juggle multiple priorities
Ability to think quickly, assess a situation and make a sound decision
Ability to provide best-in-class customer service
Working knowledge of service order processing experience
Knowledge of complex rehab equipment and products
Prior experience working in durable medical equipment industry
Demonstration of exceptional interpersonal and problem-solving skills both internally and externally with customers
Knowledge of MS Word, Excel, PowerPoint, and Outlook
Benefits
Medical, dental and vision insurance
Short-term and long-term disability
A 401k
Life insurance
Company
Numotion
Numotion has decades of experience providing people with access to freedom.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-11-14Acquired
2011-02-08Private Equity
Leadership Team
Mike Swinford
CEO
Recent News
2025-09-03
2024-02-19
2023-12-21
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