Manheim Dallas-Fort Worth · 1 day ago
Vehicle Operations Support Specialist II
Matteson, IL
Full-time
Onsite
Mid Level
$18.22/hr - $27.36/hr
3+ years expManheim Dallas-Fort Worth is seeking a Vehicle Operations Support Specialist II to coordinate vehicles for sale and ensure effective operational flow. The role involves managing account relationships, reviewing vehicle conditions, and facilitating communication between various departments to ensure timely vehicle reconditioning and sales preparation.
Automotive
No H1B
Responsibilities
Manage account relationships, maintaining effective communications and ensuring customer requirements are met
Review and update condition report; approve and audit vehicle repair report. Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value
Respond to customer inquiries relating to vehicles
Provide quality service and assist in resolving problems
Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning
In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc
Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles
Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such
Actively participate in support of all safety activities aligned with Safety Excellence
Perform other duties as assigned by management
Qualification
Required
Valid Driver's License and safe driving record required
High School Diploma/GED and 3 years' experience in a related field
OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years' experience in a related field
Ability to drive vehicles with standard and automatic transmission
Effective communication and organization skills required
Commitment to providing excellent customer service essential
Preferred
Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc
Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Company
Manheim Dallas-Fort Worth
Manheim continues to set the industry standard for buying and selling used vehicles today.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase