Ellucian · 5 hours ago
IT Support Technician / Help Desk Specialist | Hocking College
Nelsonville, OH
Full-time
Onsite
Entry, Mid Level
2+ years expEllucian is a global market leader in education technology, partnering with over 2,800 customers worldwide. They are seeking an IT Support Technician to troubleshoot technical issues for end users, manage hardware and software problems, and provide consultative support on various systems while ensuring high-quality customer service.
EducationEnterprise Resource Planning (ERP)Information TechnologySoftware
Responsibilities
Perform advanced troubleshooting and remediation for end-user devices, software, network connectivity, and printing systems using diagnostic tools, both remotely and in person
Provide technical support for hybrid and remote learning environments, including video conferencing systems, and cloud platforms
Participate in the deployment and lifecycle management of hardware and software, including imaging, configuration, and decommissioning of institutional assets
Maintain and support academic computer labs, public workstations, and collaborative learning spaces
Assist with setup, operation, and maintenance of audiovisual equipment including Crestron, Polycom, document cameras, and digital projectors
Supervise and mentor student technicians, delegating tasks and ensuring quality of service delivery
Document, escalate, and resolve support tickets within established SLAs using IT service management (ITSM) tools such as OSTicket or ServiceNow
Assist in evaluating new software and hardware for compatibility, efficiency, and security compliance
Support mobile device management (MDM) and endpoint protection platforms (e.g., Intune, Jamf, Sophos)
Promote cybersecurity awareness and assist in implementing and supporting endpoint security protocols
Participate in IT on-call rotation and respond to high-priority or sensitive incidents, escalating as appropriate
Coordinate with cross-functional IT members including Network Services, and Application Support for issue resolution
Maintain accurate documentation of processes, standard operating procedures (SOPs), and system configurations
Contribute to a culture of continuous improvement by identifying opportunities to enhance services and participating in ongoing professional development
Qualification
Required
2–5 years of relevant IT support experience
Experience supporting Windows 11 and macOS 14/15 systems
Demonstrated experience with Google Workspace and Microsoft 365 applications and cloud collaboration tools
Experience supporting enterprise print management and desktop support environments
Strong understanding of AV software and instructional technology platforms
Excellent communication skills, both verbal and written, with ability to engage diverse stakeholders
Demonstrated analytical and problem-solving skills, with the ability to work independently and as part of a team
Experience with ITSM ticketing platforms (e.g., OSTicket, ServiceNow)
A+ Certification or equivalent technical certification (e.g., CompTIA ITF+, MTA, etc.)
Preferred
Experience with MDM tools and imaging
Familiarity with cybersecurity best practices and compliance standards (FERPA, HIPAA)
Exposure to ITIL practices or formal IT service delivery frameworks
Benefits
Comprehensive health coverage: medical, dental, and vision
Flexible time off
Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
401k w/ match & BrightPlan - to help you save for the future
Parental Leave
5 charitable days to support the community that supports us
Telemedicine
Wellness
+ Headspace Care (mental health)
+ Wellbeats (virtual fitness classes)
RethinkCare & Wellthy– caregiver support
Diversity and inclusion programs which provide access to internal employee resource groups
Employee referral bonuses to encourage the addition of great new people to the team
We Foster a learning culture with: + Education Assistance Program + Professional development opportunities
Company
Ellucian
Ellucian delivers the software, services, and insights that help your institution thrive.
1001-5000 employees
H1B Sponsorship
Ellucian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (27)
2023 (28)
2022 (31)
2021 (33)
2020 (30)
Funding
Current Stage
Late StageTotal Funding
$1.6B2021-06-14Acquired
2020-09-17Debt Financing· $1.6B
Leadership Team
Laura Ipsen
President and CEO
Daniel Greenstein
Chief of Industry Transformation
Recent News
Government Technology US
2026-01-24
Company data provided by crunchbase