Grace Hospice MN · 17 hours ago
Director of Community and Internal Support
Minneapolis, MN
Full-time
Onsite
Lead/Staff, Director/Executive
$110K/yr - $115K/yr
3+ years expGrace Hospice MN is a nonprofit hospice agency dedicated to providing compassionate care to patients and families. The Director of Community and Internal Support is responsible for overseeing hospice operations, ensuring efficient service delivery, and promoting operational excellence while fostering community involvement through philanthropy and volunteer engagement.
GovernmentHealth CareHospitalNon ProfitRehabilitation
Responsibilities
Oversee the daily internal hospice operations related to EMR, Information Technology (all applications), and office management
Oversee future AI applications/patient portal
Supervise and support EMR/IT specialist, office manager, volunteer manager, receptionist, and philanthropy team
Provide leadership and strategic direction for philanthropy programs, including donor relations, fundraising campaigns, and stewardship activities
Develop and implement strategies to grow volunteer services, ensuring recruitment, training, and retention of volunteers to support hospice care
Collaborate with director team to identify operational barriers and implement process improvements
Maintain readiness and responsiveness for day-to-day operational needs, resource allocation, and problem resolution
Monitor internal operations to ensure efficiency, consistency, and adherence to Grace Hospice standards
Partner with CEO to manage budgets, monitor expenses, and ensure cost-effective operations
Participate in strategic planning and organizational initiatives to support growth and sustainability
Serve as a central communication point for operations-related issues between field staff and leadership
Oversee special projects as assigned
Lead and develop a high-performing team through clear communication, accountability, and coaching
Promote teamwork, professionalism, and a mission-driven culture throughout the organization
Qualification
Required
Bachelor's degree in healthcare administration, business, or a related field required
Minimum of 3 years of experience in healthcare operations management; hospice or home health experience strongly preferred
Demonstrated success leading teams, improving workflows, and managing cross-departmental functions
Knowledge of hospice operations, Medicare regulations, and EMR systems (MatrixCare preferred)
Experience in a nonprofit or mission-driven healthcare organization
Proven ability to balance compassion with operational accountability
Preferred
hospice or home health experience strongly preferred
Experience in a nonprofit or mission-driven healthcare organization
Proven ability to balance compassion with operational accountability
Benefits
Medical insurance
Dental insurance
Vision insurance
Long/short-term disability
Basic life/AD&D
Supplemental Life/AD&D
Dependent Life/AD&D
Paid vacation and sick days and 11 paid holidays
Flexible spending accounts for healthcare and dependent care reimbursement
Being part of a caring and dynamic team
Company
Grace Hospice MN
Grace Hospice has been developed through a partnership with Cassia and Mount Olivet Careview Home.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase