Bilingual Customer Service Agent (Remote) jobs in United States
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Stryker · 9 hours ago

Bilingual Customer Service Agent (Remote)

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$54K/yr - $72K/yr
date2+ years exp

Stryker is a global leader in medical technologies, driven to make healthcare better. The Bilingual Customer Service Agent processes orders, maintains customer files, and coordinates with departments regarding order status and product availability.

BiotechnologyHealth CareLife ScienceMedicalMedical Device
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Respond professionally to customer inquiries via phone and CRM regarding orders, pricing, returns, and general support
Research and resolve order and invoice discrepancies using critical thinking and problem-solving skills
Accurately process various order types (direct sale, consignment) via phone, email, and EDI, and confirm receipt with customers
Proactively manage open sales orders to ensure timely shipments and clear communication
Collaborate cross-functionally with teams like Sales, Finance, Distribution, and Technical Service to provide seamless support
Maintain accurate records in CRM and ERP systems, and document customer interactions and feedback to support service improvements
Monitor Customer Service KPIs and participate in continuous improvement initiatives and system integrations
Support administrative tasks, including reporting, reception backup, and ad hoc projects as assigned

Qualification

BilingualismCustomer service experienceCRM proficiencyAdministrative tasksRecord keepingCritical thinkingProblem-solvingCommunication skillsTeam collaboration

Required

Post-Secondary Education
Two years' experience working in a call center/customer service environment
Bilingualism (Fluent in both French and English, to include writing and speaking)

Preferred

Experience in the medical field
University degree

Benefits

Bonus eligible
Benefits

Company

Stryker

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Stryker is a medical technology company that offers products and services in orthopaedics.
dateFounded in 1941
location
Kalamazoo, Michigan, USA
people-size10001+ employees
web-link
http://www.stryker.com/en-us/index.htm

H1B Sponsorship

Stryker has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (76)
2023 (63)
2022 (78)
2021 (57)
2020 (77)

Funding

Current Stage
Public Company
Total Funding
unknown
1990-01-02IPO

Leadership Team

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Kevin Lobo
Chair & CEO
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Glenn S. Boehnlein
Chief Financial Officer and Vice President
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Recent News

EIN Presswire
Neurointerventional Devices Market is Projected to Increase at a CAGR of 7.2% Through 2025-2029
2025-08-22
GlobeNewswire News Room
UAE General Surgery Devices Market Trends & Opportunities, 2020-2024 & 2025-2030 | Minimally Invasive Surgical Technologies Gain Traction, Advanced General Surgery Devices Fuels Demand
2025-07-04
GlobeNewswire News Room
Stryker announces Allan Golston will retire from Board of Directors
2025-02-11
Company data provided by crunchbase