Korn Ferry · 12 hours ago
Assistant Manager, Contact Center
Livermore, CA
Full-time
Onsite
Entry, Mid Level
$70K/yr - $80K/yr
2+ years expKorn Ferry is partnering with a community-driven financial services organization in Northern California to find an experienced Assistant Manager for their Contact Center. The role focuses on supporting daily operations, enhancing service quality, and improving team performance through effective training and coaching.
Management Consulting
Responsibilities
Support onboarding and training of new agents to ensure readiness for a variety of customer interactions
Maintain and updates training materials to reflect product, system, process, and compliance changes
Monitor agent performance through call reviews, quality evaluations, and customer feedback
Prepare performance and operational reports, identifying trends and improvement opportunities
Address quality gaps through coaching, feedback, and targeted retraining
Support implementation of quality assurance initiatives to maintain service standards
Assists with workforce scheduling to ensure adequate coverage and policy adherence
Handle escalated customer inquiries and drives effective resolution
Serve as a secondary point of contact for internal and external operational inquiries
Qualification
Required
High school diploma or equivalent required
Ability to work onsite in Livermore (5 days/week)
2+ years of contact center experience, including lead or supervisory responsibilities
Preferred
bachelor's degree preferred
1+ years of experience in a regulated or financial services contact center environment preferred
Company
Korn Ferry
Korn Ferry is a global consulting firm that powers performance.
10001+ employees
H1B Sponsorship
Korn Ferry has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (11)
2023 (5)
2022 (16)
2021 (12)
2020 (25)
Funding
Current Stage
Late StageLeadership Team
Abigail Markley
Senior Consultant - CEO Impact Accelerator
Alicen Blair
Principal - Executive Search / CEO & Board Services
Recent News
SeekingAlpha
2024-03-06
2023-12-11
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