Common Room · 14 hours ago
Renewals Manager
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $130K/yr
3+ years expCommon Room is a customer intelligence platform that captures buying signals to help companies improve their sales processes. The Renewals Manager will own the renewals for Growth customers, manage high-volume transactions, and collaborate with various teams to enhance renewal strategies and efficiency.
Artificial Intelligence (AI)Contact ManagementGenerative AIMarketing AutomationSales Automation
Responsibilities
Own renewals for Growth customers, managing a high-volume book of business with varying contract terms and renewal cycles
Drive renewal motions end-to-end, including outreach, negotiation, contract execution, and close
Partner with Customer Success to assess account health, usage, and renewal risk well ahead of contract end dates
Proactively identify churn risk and take action to mitigate through value reinforcement and alignment
Manage renewal transactions efficiently and consistently, balancing speed with a strong customer experience
Apply standardized renewal processes while exercising judgment for exceptions and edge cases
Maintain accurate renewal forecasts and pipeline hygiene in partnership with RevOps
Ensure renewal terms, pricing, and approvals align with Common Room policies
Work closely with Customer Success, RevOps, Finance, Legal, and Billing to ensure smooth renewal execution
Escalate complex or at-risk renewals appropriately while remaining accountable for outcomes
Provide clear visibility into renewal status, risks, and outcomes
Identify patterns across Growth renewals related to churn drivers, pricing sensitivity, product adoption, and expansion signals
Share insights and recommendations with the Head of Account Management to improve renewal strategy, tooling, and process at scale
Contribute to the development of renewal playbooks, templates, and best practices for high-volume segments
Help shape automation and workflows that improve renewal efficiency and predictability
Qualification
Required
3–6+ years of experience in Renewals, Account Management, Customer Success, or Sales roles in SaaS
Experience managing high-volume renewals in a Growth, SMB, or commercial segment
Comfortable owning transactional processes while still thinking strategically about scale
Communicate clearly and confidently with customers around pricing, contracts, and value
Highly organized and able to manage competing deadlines and priorities
Enjoy working cross-functionally to solve process and customer experience challenges
Bring a data-informed mindset and are curious about what drives retention and churn
Thrive in fast-paced, scaling environments
Benefits
Competitive base compensation with meaningful equity ownership
Health insurance including medical, dental, and vision, HSA and FSA
We pay 100% of your employee premium and 50% of your premium for any dependents
Unlimited Paid Time Off
Paid Company Holidays
Work from home policy including a laptop and support for your home office needs
Monthly Remote Stipend
401(k) self contribution
Paid Family Leave
Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle
Company
Common Room
Know who to target, when to engage, and how to convert with the most informed GTM AI.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$52.9MKey Investors
GreylockIndex Ventures
2021-04-01Series B· $32.3M
2020-09-01Series A· $16.3M
2020-03-01Seed· $4.3M
Leadership Team
Linda Lian
Co-Founder and CEO
Viraj Mody
Co-Founder, CTO
Recent News
Index Ventures
2025-12-05
Greylock
2025-12-02
2025-11-25
Company data provided by crunchbase