SmartSuite · 10 hours ago
Enterprise Sales Engineer
United States
Full-time
Remote
Mid Level
3+ years expSmartSuite is an enterprise, AI-powered work management platform trusted by over 2,000 customers globally. They are seeking an Enterprise Sales Engineer to support new and existing business by demonstrating their platform across complex enterprise use cases with a focus on Governance, Risk & Compliance (GRC) and IT Service Management (ITSM). The role involves collaborating with Account Executives, conducting technical discovery, and delivering tailored product demonstrations.
Business Process Automation (BPA)CollaborationProject ManagementSoftware
Responsibilities
Partner / Collaborate with Account Executives to support new business and expansion opportunities across enterprise accounts
Lead / Conduct technical discovery sessions to understand customer GRC, ITSM, resilience, and operational workflows
Design / Deliver live product demonstrations (virtual and onsite) aligned to customer use cases and buying criteria
Build / Configure proof-of-concepts (POCs) to validate SmartSuite’s fit for complex enterprise requirements
Demonstrate solutions across GRC, Business Resilience, ITSM, PMO, and Business Operations, with emphasis on GRC and ITSM workflows
Translate customer requirements into clear solution architectures and demo narratives
Support / Answer technical and functional questions during evaluations, security reviews, and stakeholder discussions
Collaborate / Share customer feedback with Product, Sales, and Solutions teams to influence roadmap and positioning
Maintain / Improve demo environments, templates, and solution assets to support sales efficiency
Qualification
Required
3 - 5 years of experience in a Sales Engineer, Solutions Engineer, or similar pre-sales role in B2B SaaS
Strong working knowledge of GRC processes (risk management, compliance frameworks, audits, controls)
Experience with ITSM concepts such as incident, problem, change, and service request management
Ability to demonstrate and explain solutions across GRC, ITSM, resilience, PMO, and business operations platforms
Hands-on experience delivering tailored demos and supporting customer proof-of-concepts
Comfort working with enterprise customers and multiple stakeholder groups (business and technical)
Strong communication and presentation skills, with the ability to explain complex concepts clearly
Experience supporting both new business sales cycles and existing customer expansions
Willingness to conduct onsite and virtual demos as needed
A collaborative, adaptable mindset suited for a fast-growing SaaS environment
Benefits
Work with a powerful, flexible platform that supports real enterprise GRC and ITSM use cases
Play a critical role in high-impact enterprise sales cycles
Collaborate closely with Sales, Product, and Leadership teams
Build deep expertise across GRC, ITSM, and operational workflows
Join a smart, collaborative team focused on solving meaningful customer problems
Company
SmartSuite
SmartSuite is a work management platform that integrates databases, spreadsheets, documents, collaboration tools, and automation.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$38MKey Investors
Canapi Ventures
2025-02-20Series A· $13M
2022-01-05Seed· $25M
Leadership Team
Tara Darbyshire
Co-Founder, EVP Strategic Accounts & Partnerships
Recent News
Columbia West
2025-04-04
Venture Capital Access Online
2025-02-21
2025-02-21
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