Aspire Credit Union · 15 hours ago
Member Service Representative (MSR) Manager
Minot, ND
Full-time
Onsite
Mid, Senior Level
3+ years expAspire Credit Union is committed to improving the financial lives of its members and strengthening the community. The Member Service Representative (MSR) Manager oversees the daily operations of the member service team, ensuring high-quality member interactions and coaching MSRs to achieve performance goals.
AccountingBankingFinanceFinancial Services
Responsibilities
Supervise, train, and mentor Member Service Representatives to ensure superior member service and adherence to credit union policies
Monitor daily operations, teller transactions, and problem resolution
Daily vault balancing, ensuring the vault is suited for daily and weekly operational needs
Coach team members on cross-selling and promoting credit union products and services to meet individual and team goals
Handle complex member inquiries, complaints, and escalations with professionalism and efficiency
Build and maintain strong member relationships through active listening and personalized service
Ensure compliance with all credit union policies, procedures, and federal/state regulations
Conduct regular performance evaluations, set goals, and provide ongoing feedback and development plans
Collaborate with other departments to ensure smooth delivery of member services and consistent communication
Support branch operations as needed, including assisting with audits, balancing, and end-of-day procedures
Assist with daily branch operations, compliance, documentation, and reporting
Recommend appropriate banking solutions based on individual and business member’s needs
Contribute to a positive, team-oriented work environment focused on delivering excellent customer experiences
Qualification
Required
High school diploma or equivalent required
Minimum of 3 years of experience in financial services or retail banking
At least 1 year in a supervisory or leadership role
Strong leadership and communication skills
Proven ability to lead a team and deliver excellent customer service
Solid organizational and problem-solving skills
Proficiency in Microsoft Office and ability to learn internal systems quickly
Strong knowledge of credit union products, services, and regulations (Reg CC, Reg E, BSA, etc.)
Benefits
401(k)
401(k) matching
Health insurance
Vision insurance
Dental insurance
Disability insurance
Life insurance
Health savings account
Paid time off
Bereavement leave
Employee discount
Opportunities for advancement
Company
Aspire Credit Union
Aspire Credit Union is a financial institution that renders accounting, lending, insurance, finance, loan and online banking services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase