Kaiser Permanente · 1 month ago
Executive Director, Service Line Care Delivery
Georgia-Atlanta-Regional Office - 9 Piedmont
Full-time
Onsite
Director/Executive
8+ years expKaiser Permanente is seeking an Executive Director for Service Line Care Delivery to provide strategic and administrative leadership in healthcare operations. The role involves collaborating with senior medical directors to implement service line strategies, enhance financial performance, and foster a culture of exceptional member care and satisfaction.
Health CareHospitalMental HealthNon ProfitPersonal Health
Responsibilities
Lead the development and execution of service line strategies and workplans in accordance with the organizational vision, mission, and operating plan
Lead the development, delivery, and management of designated services and models to achieve breakthrough performance, including ongoing improvement and transformative models across the service line
Provide executive level leadership, strategic direction, and recommendations over areas of accountability
Stay abreast of current health care and public policy trends
Assures compliance with administrative, legal, and regulatory requirements of the Health Plan Contract and government/ accrediting agencies
Manage strategies directed toward reducing medical expenses trends and other organizational goals
Represent Kaiser Permanente, with an emphasis on integrated delivery system to local community
Partner with Senior Medical Director and other physician leaders to develop market strategies and growth partnerships with Sales and Broker groups
Collaborate with product design teams for the creation of new insurance products
Participate in the expansion of network providers and contracts across the region, including participating in workgroups to explore new opportunities, joint ventures, and other innovations with groups that support the region’s strategic plan and growth opportunities
Identify and evaluate opportunities to grow enrollment, improve cost, quality, access, and service performance in the assigned market. Develop and maintain relationships with provider groups, hospitals, purchasers and key policymakers in the local market
Lead complex change management and improvement efforts associated with access, service, clinical quality and safety, staff engagement, practice efficiency and affordability goals. Develop and engage in initiatives that promote organizational alignment and improve organizational performance
Directly and through subordinates, plan, organize, direct, and control the operation of assigned areas (e.g., general administrative, patient care, professional services and/or a combination of these and other services)
Develop and engage in regional and service line initiatives that promote organizational alignment and improve organizational performance
Define, report and optimize key performance indicators (KPIs) for the service line used to monitor results and predict trends. Set market-leading targets for access, service and clinical quality. Monitor performance and initiate improvements to achieve or exceed targets
Establish service line program standards including staffing models, standard work, metrics, dashboards, and training development
Set standards of workload, scope of practice & productivity across the service line and departments
Lead the creation and implementation of the department budget and resource plan, including developing, monitoring, and controlling payroll, non-payroll, and capital budgets and expenditures for the service line
Oversee creation and adherence to overall service and quality plan
Inform the service line equipment and capital program
Contribute to policy development
Assists VPAO in providing strategic leadership to management to ensure equitable distribution of resources and delivery of high quality, cost-effective health care and efficient management of staff in accordance with goals, objectives, policies, and applicable regulatory agency rules and regulations
Develop, oversee, and be accountable for management of services that optimize system, operations, and facility resources; Assure cost effective operations through productivity improvement tools in addition to methods that ensure appropriate utilization of all products and services
Facilitate rapid development and adoption of best practices to optimize and standardize services from quality, safety, cost, and operational perspectives
Develop interdepartmental SLAs and care coordination processes within and across service lines
Direct oversight of sub-specialty leaders and programs
Responsible for all aspects of total performance of staff to include talent acquisition, employee training and development, performance assessments for assigned staff, disciplinary actions up to and including terminations
Mentor and develop operational managers and medical leaders
Establish and maintain strategic partnerships with labor leaders; Serve as a point of contact for all service line grievances and arbitrations
Meet with leadership team on an individual basis regarding individual performance, including performing senior leader rounding activities on–site where applicable services are being delivered
Ensure highly competent staff and managers utilizing performance management, assessment, and training
Establish an environment that supports caregivers and enhances growth, open communication, and job satisfaction; Reinforce a leadership culture and values that support achievement of Kaiser Permanente’s mission and vision
Develops and nurtures management structures, systems and processes which enable highly functional managers and teams to engage staff in achieving Kaiser Permanente’s goals
Work effectively with physician dyad partner(s)
Embody and emanate desired culture behaviors congruent with the KP Medical Foundation and Enterprise mission, vision, and goals
Lead by example through integrity, transparency, commitment to unparalleled levels of service, and dedication to active culture change
Provide leadership and guidance in stewarding the organization through inevitable change which integrates different points of view and builds ownership
Promote open, effective, and ongoing communication and the sharing of information among KP employees, physician leadership and medical staff
Engage directly with patients/customers when needed especially related to service recovery activities and recommendations from patient advisory group(s)
Participates in community relations activities to enhance the image and reputation of the organization in local customer service areas. Represents the organization in activities involving leaders in business, government, labor, the community at large, Health Plan Members and health care providers in the area
Other duties as assigned
Qualification
Required
Minimum eight (8) years of relevant clinical and healthcare management experience, specifically: Experience managing clinical services working in a complex, multi-faceted health care setting
Experience working with a large physician group practice managing through influence and collaboration
Bachelor's degree in Healthcare, business administration or related field
Extensive experience working in a complex, multispecialty medical group environment(s); must have examples of successful collaborative efforts in a business partnership with clinical, business, physician, and labor leaders
Strong communication skills characteristic of an executive who excels in communicating in a variety of formal and informal presentation settings, large and small, both inside and outside the organization, and issuing cogent and consistent written messages that build confidence and achieve desired outcomes
Knowledge of health care delivery systems, clinical care and services, and associated regulatory requirements. Knowledge of health maintenance organizations, managed care environments and modern health care management in an integrated health care delivery system
Demonstrated skills in strategy development, financial management, operations improvement efforts, and cost-management initiatives
Record of positive relationships with providers, managers and staff that strengthen engagement, quality and service; ability to select and develop effective managers
Demonstrated ability to constructively challenge established ways of doing things to lead improvement and change
Ability to communicate effectively within a large, complex, diverse organization
Thorough knowledge of legal, regulatory, ethical, managerial, organizational requirements, principles, and standards of care for healthcare systems
Experience assessing programs, evaluating organizational needs, designing process changes, and successfully implementing changes to process flow and patient care
Experience with integrating systems and services to efficiently maximize service and to support the organizations mission and goals
Extensive financial planning and management skills as well as excellent complex problem-solving skills
The ability to balance strategic development and day-to-day operational responsibilities
Demonstrated skills in team building and organizational development
Excellent problem solving and negotiating skills
Ability to work in a Labor Management/Partnership environment as demonstrated through established experience
Preferred
Proficiency with KP integrated model, operations, and markets is strongly preferred
Master's degree in MPH, MPA, MBA or related healthcare field preferred
Experience developing performance metrics and maintaining accountability in key areas of member satisfaction, quality improvement, finance, and delivery system performance is strongly preferred
Company
Kaiser Permanente
Kaiser Permanente is a health organization that offers disease prevention, mental healthcare, and chronic disease management services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$7.48M2018-07-17Grant· $0.08M
2014-08-05Grant· $7.4M
Leadership Team
Gregory Adams
Chair and Chief Executive Officer
James L. Robinson III
Senior Vice President/Area Manager
Recent News
2026-01-24
2026-01-23
2026-01-23
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