Albertsons Companies · 16 hours ago
IT Field Support Service & Delivery Tech III
7830 ORLANDO AVE, LUBBOCK, TX, 79423, US
Full-time
Onsite
Entry, Mid Level
2+ years expAlbertsons Companies is a leading food and drug retailer in the U.S. seeking an IT Field Support Service & Delivery Tech III to provide ongoing support for store applications. The role involves technical support, hardware repair, routine maintenance, and project management to enhance store systems and ensure effective incident resolution.
Food and BeverageFood DeliveryMeat and PoultryRetail
Responsibilities
Level 1 and Level 2 technical support for store systems and applications
Repair all approved standard technology hardware, including PCs and accessories, server hardware, network hardware, multi-function printers, desk, mobile phones and scan guns
Provide onsite routine maintenance for hardware and enterprise systems
Technical lead for assigned projects
Assist Information Technology with ongoing incident analysis to determine problem trends as well as training needs
Deployment of new store systems, upgrades, and process changes
Interface with all Corporate IT groups on-site support and technology resolutions
Manage assigned new and existing store-related knowledge and documentation to ensure it is added to a centralized knowledge base
Provide consistent training to Level 1 Support Desk Analysts on assigned systems to ensure each team member in the Support Desk has equal knowledge and understanding of those systems
Strive to gain relevant experience and knowledge through formal training programs and certifications that will boost understanding and ability to support assigned systems
Other duties as assigned by supervisor
Qualification
Required
At least 2 years of experience as a Level 1 Support Desk Analyst for The United Family or equivalent experience supporting retail systems
High School Graduate, AA/AS/BA/BS degree preferred, or 2+ years technical / training / hardware certifications preferred
Self-starter with strong organization skills; ability to seek out, identify and take advantage of opportunities with minimal supervision
Strong personal skills and experience establishing rapport and building relationships with the user community
Excellent verbal and written communication skills
Available to travel within as assigned region with a 120 Mile radius (Overnight travel required)
Must be able to lift 50+ lbs. on a regular basis
Ability to function as a team member and get along with others
Preferred
Previous experience in a home office environment while working in a regional technical support role
Benefits
Competitive wages paid weekly
Associate discounts
Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
Leaders invested in your training, career growth and development
An inclusive work environment with talented colleagues who reflect the communities we serve
Company
Albertsons Companies
Albertsons Companies is a food and drug retailer that helped in the areas of hunger relief, education, cancer research, and treatment.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.35BKey Investors
Apollo
2026-01-22Post Ipo Debt· $2.1B
2025-10-21Post Ipo Debt· $1.5B
2022-10-14Acquired
Leadership Team
Susan Morris
Chief Executive Officer
Sharon McCollam
President & Chief Financial Officer
Recent News
2026-01-23
2026-01-22
Company data provided by crunchbase