Corewell Health · 10 hours ago
Patient Experience Specialist Lead
Southfield, MI
Full-time
Onsite
Senior Level
5+ years expCorewell Health is a nationally recognized health system committed to delivering personalized health care to patients and communities. The Patient Experience Specialist Lead manages operational improvement projects to enhance patient and family experiences, analyzes existing processes, and collaborates with staff to drive change and improve care quality.
Health CareHospitalMedical
Responsibilities
Supports and drives improvement activities for accountable areas based on organizational priorities (project management, measurable deliverables, milestones, and data informed strategy)
Serves as a liaison between various departments across the Corewell Health System. Communicates, collaborates, networks with and acts as a change agent to key stakeholders. Also ensures continuity and coordination of services with appropriate utilization of resources. Responsible for stakeholder management across collaboration within dept and organizational resources
Drives continuous assessment and improvements using appropriate tools and methodology within the business, assists stakeholders and process owners in prioritizing improvement opportunities
Analyze, interpret and communicate Patient Experience data effectively to individuals and teams
Develop and drive evidence-based, effective improvement interventions to close Patient Experience gaps
Develop data driven, strategic recommendations for improvement focus areas
Provide relevant, contextual information to organizational leaders regarding national Patient Experience trends and data to inform strategic priorities for improvement work
Analyze and inform strategic goal setting that is both realistic and aspirational within the context of current improvement models
Qualification
Required
Bachelor's Degree or equivalent Healthcare Related Field
5 years of relevant experience Leading change. Successful team engagement in multiple change management efforts with defined positive outcomes
Preferred
Master's Degree Healthcare Related Field
5 years of relevant experience Formal manager or supervisor. Navigate complexities of competing priorities with high yield deliverables
5 years of relevant experience Driving improvement initiatives
Benefits
Comprehensive benefits package to meet your financial, health, and work/life balance goals.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Company
Corewell Health
Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team
10001+ employees
H1B Sponsorship
Corewell Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (49)
2024 (11)
Funding
Current Stage
Late StageLeadership Team
Lynn Patterson
Sr. Executive Specialist To Chief Executive Officer
Karen Smith
Advisor to the Chief Financial Officer
Recent News
2026-01-12
2026-01-06
Company data provided by crunchbase