Telgian · 4 hours ago
Strategic Account Manager
Atlanta, GA 30339
Full-time
Onsite
Senior Level
5+ years expTelgian Engineering & Consulting (TEC) is a global engineering and risk mitigation consultancy specializing in complex projects. The Strategic Account Manager will maintain and develop relationships with assigned accounts to drive organic growth through customer retention and upselling.
Facilities Support Services
Responsibilities
Promote the growth of existing accounts, through understanding and documentation of current “share of wallet” and tactics intended to increase that share. This includes expanding the relationship within currently contracted services (more facilities/regions) as well as services not yet under contract (new scope)
Develop network of contacts and relationships and leverage same when those contacts join new firms to build Telgian business with “new logos”
Investigate current services that Telgian is providing to the client and consider further opportunities for that client
Develops Annual, Quarterly and Monthly account plans for all assigned accounts to include top line growth goal, profitability improvement goal, relationship development within customer organization goal, and customer events and trade show schedule
Responds to major customer issues that have been escalated for immediate resolution; notifies and coordinates with appropriate Telgian personnel as required to resolve issues
Responsible for being aware of financial and business intelligence for all assigned accounts and informing Executive Team and Division Managers of any information that will impact customer accounts
Identifies issues with customer contract obligations as they come up and develops action plans to determine root cause and countermeasures (solutions) for below-standard service delivery
Coordinates transition/kick-off meetings with customer contacts and data collection in partnership with the salesperson. Works with the Telgian Division Managers, and Telgian Service Providers to set and communicate expectations, policies, procedures and requirements
Develops and conducts customer satisfaction surveys and report on results. Conducts internal “Telgian satisfaction surveys” to determine opportunities for streamlining or refining customer requirements and/or realigning customer expectations
Creates proactive stewardship meeting calendar(s) for all accounts and conducts stewardship meetings, based on account need; provides detailed summary report after all customer meetings and distributes to Executive Team, as well as any internal contacts as needed
Qualification
Required
5+ years of relevant experience with Customer Service or Account Management
5+ years of relevant experience in Fire Protection/similar service industry
High School or GED
Proven and reference-able track record of successful prospecting of new business/client relationships
Able to quickly build rapport with clients and identify an opportunity for further scope of work
A true team player and willing to step in and help where needed
Customer focused and skilled at building partner relationships
Excellent written, verbal and presenting skills
Ability to travel up to 50% of the time
Preferred
3+ years of Management or Leadership experience
4-year college degree (i.e., Bachelor)
Benefits
Competitive salary
Comprehensive benefits package with market leading healthcare costs
Company
Telgian
Telgian is the only independent, unbiased service provider in the industry.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Steve Goyette
EVP - Business Development, Telgian Engineering & Consulting
Recent News
2023-09-01
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