Check Point Software · 7 hours ago
VP, Customer Success
Boston, MA
Full-time
Onsite
Director/Executive
10+ years expCheck Point Software is a global leader in cybersecurity, and they are seeking a Vice President of Customer Success to lead their global customer success strategy. This role involves collaborating with various teams to enhance customer satisfaction, retention, and ensure clients maximize value from their solutions.
Cyber SecurityHardwareIT ManagementNetwork SecuritySoftware
No H1B
Responsibilities
Develop and execute a comprehensive Customer Success strategy to enhance customer satisfaction, retention, and growth
Lead and scale global customer success teams, cultivating a high-performance, customer-focused culture
Drive initiatives focused on optimizing customer onboarding, adoption, and utilization of Check Point solutions
Establish and maintain relationships with key customers, understanding their security priorities and aligning solutions to address their evolving needs
Collaborate closely with Sales, Product, Engineering, and Support teams to ensure seamless customer experiences and effective issue resolution
Develop and implement customer health metrics, reporting frameworks, and analytics to track success and identify improvement opportunities
Proactively identify customer risks and develop mitigation plans to maintain high retention and reduce churn
Represent the voice of the customer internally, advocating for customer-driven improvements and influencing product roadmaps
Qualification
Required
Bachelor's degree; MBA or relevant advanced degree preferred
10-15 years of progressive leadership experience in Customer Success, Account Management, or related fields, ideally within cybersecurity, SaaS, or technology sectors
Proven track record of leading and scaling global customer success teams
Strong strategic and operational experience, with demonstrated success in implementing effective customer engagement frameworks
Exceptional customer-centric orientation with the ability to build trust and credibility at executive levels
Excellent leadership, communication, and interpersonal skills, capable of inspiring teams and driving cross-functional collaboration
Analytical mindset with proficiency in customer success tools and data-driven decision-making
Must be eligible to work in the US without sponsorship from an employer now or in the future
Preferred
MBA or relevant advanced degree preferred
Experience working in cybersecurity or related technology fields strongly preferred
Company
Check Point Software
Check Point Software Technologies Ltd.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2025-12-03Post Ipo Debt· $1.75B
2014-01-01Post Ipo Equity
1996-06-28IPO
Leadership Team
Nadav Zafrir
Chief Executive Officer
Jonathan Zanger
Chief Technology Officer
Recent News
2026-01-20
Company data provided by crunchbase