PRIME Research Brazil · 6 hours ago
Distribution Customer Support Specialist
Albuquerque, NM
Full-time
Onsite
Entry Level
1+ years expCision is a global powerhouse in the Public Relations software space with over 100 years of experience innovating the way businesses tell their stories. The Distribution Customer Support Specialist is the client’s primary point of contact with PR Newswire, acting as a liaison to provide service and product information, answer questions, and resolve any emerging problems with accuracy and efficiency.
Market Research
Responsibilities
Provide excellent customer service, respond efficiently to customer inquiries and maintain high customer satisfaction via phone, chat and email
Set up and confirm orders submitted for distribution through PR Newswire including vetting content for acceptability, reviewing and confirming order details with clients to accurately pass information through a processing queue, counseling clients on additional product solutions, and providing effective communication both verbal and written to support clients through the distribution process
Be the point of resolution whenever possible
Educate clients on PR Newswire products, services and procedures
Meet or exceed activity metrics as assigned
Navigate various platforms and databases such as Salesforce, NetSuite, Microsoft Suite and other proprietary platforms and databases
Ability to reprioritize workload to ensure SLAs are met
Form successful internal partnerships with other departments to improve ability to support customer needs (these areas include Finance, Technology, Sales, Product)
Qualification
Required
Bachelor's Degree required
Must have at least 1 year of successful customer service experience
Excellent communication skills
Strong phone contact handling skills and active listening
Detail oriented, goal driven
Ability to multi-task, prioritize, and manage time effectively
Ability to adapt/respond to different types of customers and high-pressure situations
Strong computer skills
Must be flexible with schedule with some OT and holiday coverage required
Benefits
Medical, dental, vision
FSA (Health & dependent care)
Life & disability insurance
401(k)
Flexible PTO and work arrangements
Casual work environment
Tuition reimbursement & professional training
Company
PRIME Research Brazil
A PRIME Research é uma empresa do Grupo Cision! Somos líderes mundiais em pesquisa estratégica de comunicação, fazendo a diferença para mais de 500 empresas.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase