Suave Brands Company · 11 hours ago
Customer Success Specialist
Hackensack, NJ
Contract
Hybrid
Entry, Mid Level
2+ years expSuave Brands Company LLC is a well-known consumer brand seeking a highly organized and detail-oriented Customer Success Specialist to support daily operational responsibilities on their Customer Service team. The role involves managing the order-to-cash cycle, ensuring accuracy and timeliness while building strong relationships with customers and supporting sales growth.
BeautyConsumer GoodsCosmeticsManufacturingPersonal Care and Hygiene
Responsibilities
Run daily Precut & ATP processes to evaluate exceptions, manage allocations, and release confirmed orders to warehouses
Validate and execute incoming customer orders with a high degree of accuracy, including product setup, item master and customer data review, pricing verification, and alignment of order dates
Quickly assess and analyze time-sensitive situations to determine the best path forward, balancing customer impact with operational constraints
Collaborate closely with Supply & Demand Planning and Sales to identify execution gaps, ensure alignment, and enable seamless replenishment
Coordinate and report on upcoming displays, promotions, and customer priorities to ensure readiness across internal teams
Support ongoing process improvements by identifying bottlenecks and recommending solutions that improve the customer experience and internal efficiency
Build, optimize, and maintain Excel-based tools, dashboards, and automated workflows to improve accuracy, reduce manual work, and accelerate turnaround times
Maintain clear, consistent, and professional communication with customers and internal stakeholders
Qualification
Required
Undergraduate degree in Logistics, Business, or a related field
2–5 years of experience in Sales Operations, Customer Success, Logistics, or Supply Chain Planning
Strong interpersonal and relationship-building skills
Advanced proficiency in Microsoft Excel, including the ability to build tools that accelerate work and reduce manual tasks
Proven ability to work collaboratively with cross-functional teams
Strong planning and project management skills with excellent attention to detail
High degree of customer focus with effective written and verbal communication skills
Ability to think critically, solve problems quickly, and make sound decisions under tight timelines
Preferred
APICS or retail supply chain–related certification is an asset
Experience with workflow automation tools (macros, scripts, Power Automate) is a strong advantage
Company
Suave Brands Company
At Suave Brands Company, our mission is to elevate the standard of beauty and personal care in North America.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2023-02-14Acquired
Leadership Team
Daniel Alter
Chief Executive Officer
Recent News
Company data provided by crunchbase