OPENLANE · 6 hours ago
Account Coordinator, Repo Team (T-F, 8-5 EST, Sat 1pm - 9-pm)
Carmel, IN
Full-time
Onsite
New Grad, Entry Level
$18/hr - $19/hrOPENLANE is a technology company that simplifies wholesale transactions for used vehicles through a digital marketplace. The Account Coordinator, Repo will provide exceptional customer service, manage recovery operations, and support the team in various aspects of the business.
AutomotiveE-CommerceElectric VehicleRecreational VehiclesWholesale
Responsibilities
Maintain excellent customer service, strong telephone support, and the ability to answer or research the answers to internal and external customers
Identify issues as they arise, facilitate a solution, escalate as needed, and follow up to confirm resolution
Review and manually report all incoming recoveries received within the internal queue
Follow up on fee approvals with clients for the recovery vendors in order to start actively running accounts
Follow up on voluntary assignments to ensure the recovery vendor has everything needed to secure the vehicle
Review with clients to confirm the lien on a vehicle at the request of the recovery vendor to avoid wrongful repossessions
Review and process recoveries and handle all additional client requests related to recovery operations
Monitor and process accounts in all internal system queues as directed
Act as liaison between client and recovery agent
Utilize knowledge of multiple computer systems, such as the internal operating system, Google applications, third-party vendor systems, and integration partner systems
Maintain a high level of accuracy and productivity in all daily activities
Perform other duties as directed by PAR Management
Qualification
Required
High School Diploma or equivalent is required
Previous customer service, recovery, collections, or remarketing experience is preferred
Preferred
Excellent organizational and communication skills. Must be able to communicate verbally and effectively in writing
Competent office skills are required. Daily use of Google applications such as Gmail, Docs, and Sheets
Implement and assure adherence to all company policies and procedures
Demonstrate a commitment to stated values and business ethics
Exhibit professional excellence and consistently work as a teammate, supporting other members of the team
Benefits
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
Company
OPENLANE
OPENLANE is an online auction company for automotive dealers to buy and sell wholesale vehicles.
Founded in 1997
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$35MKey Investors
Meritech Capital Partners
2011-08-15Acquired
2008-12-31Series Unknown· $10M
2008-05-27Series Unknown· $25M
Leadership Team
Peter Kelly
Chief Executive Officer
Recent News
2026-01-20
2025-11-19
2025-11-12
Company data provided by crunchbase