Angel Of The Winds Casino Resort · 1 day ago
Apps Specialist Lead (Internal Applicants Only)
Arlington, WA
Full-time
Onsite
Mid, Senior Level
4+ years expAngel Of The Winds Casino Resort is dedicated to providing exceptional guest service and maintaining a positive atmosphere. The Apps Specialist Lead will act as the primary contact for Bally Support, manage application deployments, and provide technical support for core business applications, ensuring compliance with regulations and leading knowledge transfer for new specialists.
Gambling & Casinos
Responsibilities
Act as primary Bally Support contact, troubleshooting and communicating issues related to CMP & SDS
Evaluate and manage the ticketing queue, provide guidance to tier 1 staff and escalate issues to tier 2 app support as necessary
Manage testing, changes, and upgrades for new services and application deployments
Work with Project Manager in execution of application installs, integrations, and upgrades
Provide comprehensive technical support for core business applications, including Microsoft Server 2019+, Active Directory management, VMware, and SQL Server 2019
Maintain, troubleshoot, and assist with the management of database maintenance and web technologies such as IIS and modern web development frameworks (e.g., PHP, Node.js)
Design and deliver training sessions on IT systems, enhancing staff competency and system efficiency
Constant monitoring for potential IT issues, aiming for proactive problem resolution and minimal system downtime
Develop comprehensive documentation for IT support teams to ensure effective problem resolution and system management
Stay updated with the latest advancements in IT solutions, software, and hardware within the gaming industry to recommend strategic upgrades
Ensure compliance with Tribal, State, Federal, and NIGC regulations
Provide 24x7x365 support for essential IT systems, including participation in after-hours on-call rotation and availability for nights, weekends, and holidays as required
Lead in knowledge transfer and onboarding for new Application Specialists
Participate in off-site professional development opportunities
Qualification
Required
Exceptional guest service skills required
AA degree in Computer Science, Information Technology, or related field; or equivalent combination of education and significant experience in IT systems within a Microsoft network operating environment
Minimum four years of hands-on experience in IT support, with at least two years in a casino or gaming setting preferred
Required experience with Microsoft Server Environment (2019+), Active Directory and Group Policy administration, modern IPv4/IPv6 networking, VMware or other virtualization technologies
Exceptional guest service and organizational skills, with the ability to communicate technical information effectively to non-technical staff
Exceptional documentation skills and experience in developing training and procedural materials for IT systems
Proven ability to lead in a challenging environment, handle sensitive issues, maintain confidentiality, and build effective working relationships at all levels
Must be customer service oriented with strong attention to detail, problem-solving, organizational, and time management skills
Must be able to obtain and maintain a Class A/3 gaming license from the Stillaguamish Tribal Gaming Agency and Washington State
Preferred
Minimum four years of hands-on experience in IT support, with at least two years in a casino or gaming setting preferred
Company
Angel Of The Winds Casino Resort
Open since 2004, the business is home to 1,400 slot machines, a Sports Book, a wide variety of table games, two virtual sports gaming suites, and a bowling alley.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Travis O'Neil
Chief Executive Officer
David Love
Chief Financial Officer
Company data provided by crunchbase