Tech Legion · 2 days ago
IT Support Specialist Level 1
Orem, UT
Full-time
Hybrid
New Grad, Entry Level
$19/hr - $26.50/hrTech Legion is a company focused on providing technical support services, and they are seeking an IT Support Specialist Level 1 to join their team. This entry-level role involves resolving end-user issues, documenting work, and escalating problems as needed, with an emphasis on professional communication and adherence to service level agreements.
ComputerIT ManagementProfessional ServicesTechnical Support
Responsibilities
Resolving common end-user issues during first contact when possible
Working tickets assigned by Dispatch through the ticketing system
Touching end-user systems to perform approved changes and fixes
Documenting all work clearly and completely
Escalating issues you cannot resolve using defined templates and processes
Communicating effectively with clients, even when resolution requires escalation
Reviewing and improving documentation as systems and processes evolve
Provide Tier 1 technical support to client environments
Perform approved changes such as: Password resets, Basic user and group management, Software installs, Basic troubleshooting of common issues
Follow escalation templates and routing processes
Work primarily inside the ticketing system throughout the day
Update and improve documentation over time
Partner with Dispatch, Supervisors, and Tier 2 for clean handoffs
Qualification
Required
Foundational IT knowledge and a desire to grow in the field
Familiarity with: Active Directory user and group management
Familiarity with: Microsoft 365 user administration
Ability to troubleshoot basic end-user issues
Strong written communication and documentation skills
Willingness to ask questions and follow established processes
Ability to manage time and work within SLA expectations
Preferred
Prior internship or helpdesk experience
MSP experience
Familiarity with ticketing systems
Light scripting or automation exposure
Experience working in a client-facing support role
Benefits
PTO
401k
Health
Dental
Vision
Life Insurance
Company
Tech Legion
At Tech Legion, we elevate your business with top-tier IT solutions! 🚀 As your trusted outsourced IT department and managed service provider, we specialize in delivering seamless, reliable, and innovative technology services tailored to your needs.
Founded in 2007
11-50 employees
Funding
Current Stage
Early StageRecent News
2025-01-09
Company data provided by crunchbase