KEH Camera · 5 hours ago
Repair Manager
Smyrna, GA
Full-time
Onsite
Mid, Senior LevelKEH Camera is the largest curated market for field-tested, expert-graded photo and video equipment in the industry. The Repair Manager is responsible for overseeing the repair operations, ensuring efficiency, quality, and the development of repair teams while driving continuous improvement initiatives.
PhotographyRetail
Responsibilities
Own end-to-end repair backlog management, prioritization, and production planning
Lead and develop Technician Supervisors and Apprentice Supervisors through regular coaching and one-on-ones
Establish and track repair KPls including backlog age, throughput, on-target percentage, and quality
Ensure repair output meets KEH quality standards and customer expectations
Drive accountability for daily execution, staffing alignment, and schedule coverage
Develop, document, and maintain SOPs and standardized repair processes
Identify and lead process improvement initiatives to increase efficiency and reduce rework
Partner with engineering, training, and operations leadership to expand repair capability
Manage vendor relationships related to parts, tools, and repair support
Resolve performance, attendance, and conduct issues in coordination with People Operations
Support hiring, onboarding, and progression of repair team members
Use NetSuite tools and other internal KEH systems to monitor performance, backlog, and operational trends
Qualification
Required
DEMONSTRATED EXPERIENCE LEADING CAMERA OR ELECTRONICS REPAIR OPERATIONS
STRONG UNDERSTANDING OF PRODUCTION MANAGEMENT, BACKLOG CONTROL, AND QUALITY SYSTEMS
PROVEN ABILITY TO DEVELOP SUPERVISORS AND LEAD TEAMS AT SCALE
EXPERIENCE BUILDING AND ENFORCING SOPS AND OPERATIONAL STANDARDS
COMFORT WORKING WITH NETSUITE TOOLS AND INTERNAL KEH SYSTEMS
STRONG COMMUNICATION, DECISION-MAKING, AND ACCOUNTABILITY SKILLS
Benefits
Comprehensive medical, dental, and vision plans
HAS and FSA Accounts
Short and Long term disability
Company provided life insurance
401(k) and company match
Paid vacation, sick days and holiday
Options for Pet Insurance and Legal Services
Discounts of camera gear
Company
KEH Camera
The original provider of high quality, pre-owned camera and photographic equipment meeting nearly every need large or small.
Founded in 1979
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David LaRue
Chief Information Officer CIO
Dorian McGee
EVENT & PRODUCTION DESIGN COORDINATOR/GRAPHIC DESIGNER
Recent News
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