RealPage, Inc. · 19 hours ago
Manager - Investment Management Support
Richardson, TX
Full-time
Onsite
Mid, Senior Level
$85K/yr - $145K/yr
5+ years expRealPage, Inc. is seeking a Manager for their Investment Management Solutions portfolio. This role involves leading a team to resolve product issues, enhance operational transparency, and drive continuous improvement in support services.
Document ManagementPaymentsProperty ManagementPropTechSaaSSoftware
Responsibilities
Lead and mentor a team of IMS Support Analysts, fostering a culture of accountability, technical excellence, and customer focus
Develop and implement a global scaling plan for IMS Support, including resource planning, cross-training, and process standardization
Enhance visibility of IMS Support by developing and delivering regular reporting on support trends, team performance, and organizational impact to internal stakeholders
Accelerate the resolution of escalated IMS issues, ensuring timely, accurate, and well-documented outcomes
Analyze support data to identify trends, recurring issues, and systemic gaps; translate insights into actionable strategies for improvement
Collaborate with Engineering and Product teams to address root causes of client pain points and influence product enhancements
Champion continuous improvement by streamlining workflows, enhancing support tools, and upskilling the team
Represent the voice of the client in strategic discussions, ensuring IMS Support insights inform business and product decisions
Support the Director in driving cross-functional initiatives that improve product quality and client experience
Ensure adherence to SLAs and operational KPIs through structured workflows and performance management
Qualification
Required
5+ years of experience in technical support or product operations, with at least 2 years in a leadership or supervisory capacity highly preferred
Experience supporting SaaS or enterprise software, preferably in investment management or financial technology
Demonstrated ability to lead and scale support teams in a global environment
Strong analytical skills with experience in trend analysis, root cause identification, and data-driven decision-making
Proficiency in Microsoft Office Tools (Excel, Word, etc)
Proficiency in support analytics tools; familiarity with Salesforce, PowerBI, and DevOps practices
Excellent communication and stakeholder management skills
Bachelor's degree in a technical, analytical, or business discipline
Minimal travel to RealPage offices
Preferred
Experience leading cross-functional initiatives that improved product quality or client experience
Background in investment management technology or financial services
Familiarity with agile development environments and product lifecycle management
Strong technical writing skills for executive summaries, knowledge base content, and strategic documentation
Experience with data visualization or reporting tools (e.g., PowerBI)
Company
RealPage, Inc.
RealPage is the leading global provider of AI-enabled software platforms to the real estate industry.
5001-10000 employees
H1B Sponsorship
RealPage, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (19)
2023 (11)
2022 (11)
2021 (17)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$105.04MKey Investors
Camden PartnersApax Partners
2022-01-13Post Ipo Equity· $18.64M
2020-12-21Acquired
2011-09-15Post Ipo Equity· $6.87M
Leadership Team
Dirk Wakeham
Chief Executive Officer
Steve Winn
Chairman of the Board, President & CEO
Recent News
2026-01-16
bloomberglaw.com
2026-01-16
2026-01-11
Company data provided by crunchbase