eTeam · 16 hours ago
Technical Delivery Manager – Data & Analytics (24×7 Production Support)
Richardson, TX
Full-time
Onsite
Senior Level, Lead/Staff
$74.60/hr - $74.60/hr
12+ years expeTeam is seeking a seasoned Technical Delivery Manager to lead a mission-critical 24×7 production support project. The role requires strong delivery management capabilities and technical expertise in Informatica and Teradata, ensuring application availability and adherence to SLA requirements while managing distributed teams.
Information Technology
Responsibilities
Lead end-to-end delivery of a 24×7 support project, ensuring SLA compliance and operational stability
Manage distributed/onshore–offshore teams supporting production workloads
Oversee incidents, problems, and change management adhering to ITIL processes
Perform root cause analysis, trend analysis, and continuous service improvement initiatives
Manage stakeholder communication, escalations, and periodic service reporting
Provide escalation-level expertise in: Informatica PowerCenter (ETL workflows, mappings, debugging, performance tuning), Teradata (SQL, utilities, performance improvements, data warehousing concepts), Oracle (PL/SQL, schema design, tuning, job failures)
Monitor and manage batch cycles, production deployments, and job orchestration
Partner with infrastructure and engineering teams to improve platform stability
Lead, mentor, and coach support engineers and analysts
Ensure SOPs, runbooks, and knowledge artifacts are maintained and continuously improved
Identify automation opportunities, reduce manual effort, and improve MTTR
Support audit, compliance, and risk management activities
Qualification
Required
12 years of overall IT experience, with significant exposure to production support environments
Minimum 5 years of experience as a Project/Technical Manager or Service Delivery Manager
Demonstrated hands-on expertise in: Informatica PowerCenter, Teradata SQL and utilities, Oracle PL/SQL
Strong experience supporting 24×7 operations and leading global teams
In-depth understanding of ITIL incidents, problems, and change management
Strong communication, stakeholder management, and crisis-handling skills
Preferred
PMP, PRINCE2, ITIL v4, or equivalent certifications
Experience with job schedulers (Control-M / Autosys / UC4)
Exposure to cloud migration or cloud-native data platforms (AWS, Azure, GCP)
Experience working in Agile or DevOps-focused environments
Company
eTeam
eTeam is a staffing agency that also provides payrolling services.
501-1000 employees
H1B Sponsorship
eTeam has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (205)
2023 (11)
2022 (7)
2021 (24)
2020 (25)
Funding
Current Stage
Late StageTotal Funding
unknown2023-12-04Acquired
Leadership Team
Swetta Bhatt
CEO APAC & India
Aanchal Thakur
Chief Customer Officer
Recent News
2025-11-19
2025-08-21
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