Smilow Cancer Hospital · 13 hours ago
Communications Representative
New London, CT
Full-time
Onsite
Entry Level
1+ years expSmilow Cancer Hospital is committed to integrity, patient-centered care, and compassion. They are seeking a Communications Representative responsible for answering switchboard calls, dispatching emergency calls, and maintaining records to ensure smooth operations within the hospital's communication department.
Hospital & Health Care
Responsibilities
1. Telephone Operator:
2. Answers And Dispatches Calls On Hospital Emergency Lines. Must Be Familiar With Emergency Preparedness Policies Regarding Internal & External Disasters. Code Calling Includes But Is Not Limited To Code Bat?S; Code Met?S, Code Pci?S, Code Grey, Code Orange, Code 123 Red, Code 911, Code Mr. Green, Code Adam, & Code 8?S. Alerts Indicating When Devices Being Monitored For Temperature Thresholds (Medication Refrigerators, Warming Cabinets, Etc.) Are Out Of Range Will Require Calls To Be Dispatched To The Appropriate L&M Personnel
3. Directs Call Traffic To The Appropriate Areas By Utilizing Various Information Databases
4. Maintains And Updates Various On-Call Schedules
5. Maintains Records Of Medical Staff Vacations And Any Other Absence To Provide Appropriate Coverage Information
6. Must Be Able To Speak Clearly And In A Proper Tone So As To Be Understood In All Capacities
7. Must Be Familiar With All Hospital Departments, And The Proper Procedure For Contacting Different Areas
8. Must Be Familiar With The Communications Departmental Policies & Procedures, Including Hospital Policies & Procedures For Emergencies, Disasters, And Other Similar Situations
9. Must Follow Scripts When Answering Calls At The Switchboard
10. Overhead Pages Requested Medical & Hospital Staff Based On Requests Made
11. Meet Performance Expectations For Customer Service, Teamwork, Resource Utilization, And Staff And Self Development As Outlined In Performance Review
12. Performs Other Duties As Assigned Or Directed To Ensure Smooth Operation Of The Department
Qualification
Required
High School Diploma Or Equivalent
Telephone And One (1) Year Experience Customer Service Experience
Computer Experience; Medical Terminology A Plus
Basic Keyboarding Skills Required
Courteous And Helpful Disposition, Patience; Ability To Meet And Speak With The Public As 'First Contact' Of The Hospital; Articulate And Able To Clearly Give Directions To Locations Within The Hospital
Company
Smilow Cancer Hospital
At Smilow Cancer Hospital at Yale New Haven, hundreds of specialists are changing the face of cancer treatment.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jeremy Kortmansky
Associate CMO for Network Medical Services, Chief Network Officer
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