Sunstates Security · 1 week ago
Full Time Customer Service Officer - $22.66/hr
Sacramento, CA
Full-time
Onsite
Entry Level
$22.66/hr - $22.66/hr
3+ years expSunstates Security is one of the largest and fastest-growing privately held security companies in the U.S, dedicated to delivering exceptional services. They are seeking a Full Time Customer Service Officer to provide outstanding customer service, conduct patrols, and ensure safety and compliance at various sites.
ConsultingCyber SecurityInformation TechnologySecurity
Responsibilities
Provide exceptional customer service by upholding our standards in a friendly, professional, and courteous manner
Conduct exterior and interior patrols of multiples building at a given time
Ability to answer questions in a timely and professional manner for corporate employees and visitors
Natural composure and an infectious attitude towards arising issues with the ability to adapt quickly and develop practical solutions with minimal supervision
Prepare all required written reports in an ongoing and timely manner, including but not limited to: Daily Activity Reports (DAR’s) and Incident Reports
Ability to use Technology in a proficient way using platforms like Slack, & Emails
Operating phones, radios, and computer systems and applications such as MAC IOS, Microsoft Office 365, and Google Suites
Monitoring Closed Circuit Television (CCTV) and alarm panels for emergencies and potential issues
Following site specific post orders, pass down messages, and being in compliance with employee handbook guidelines at all times
Conduct interior and exterior patrols within an office, and industrial complex
Qualification
Required
CA Guard Card/ 40-hour Certificate preferred
CPR Card
Successfully complete Sunstates background check which includes a 10 Panel Drug Screen and the clients more extensive background check
Must be 21 years of age or older with a valid driver's license, a clean driving record, and more than 3 years of driving experience
High School diploma or equivalent
CA Guard Card
Benefits
Affordable Care Act compliant Medical Benefits Program
Dental Insurance Program
Free Life Insurance
Disability Insurance
Paid Time Off & Bereavement Leave
Paid Holidays
Direct Deposit or Pay Cards
Employee Incentives
Referral Bonuses
Employee of the Month Award
Education Reimbursement
Service Awards
Employee Involvement Initiatives
Management Mentoring and Support
Career Advancement
401K program
Medical Insurance
Life Insurance
Dental Insurance
Vision Insurance
Short Term Disability
401K/403b Plan
Educational Assistance
Company
Sunstates Security
Sunstates Security is a security and investigations company that offers uniformed security personnel and consulting services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Glenn Burrell
Founder & President
Recent News
2026-01-15
2025-12-08
Seattle TechFlash
2025-08-01
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